Job Overview
This role involves overseeing daily operations, optimizing resources, and collaborating with the Branch Manager to improve performance. The Head of Operations will ensure compliance with
IATA standards, enhance customer satisfaction, and lead a high-performing team.
Key Responsibilities
Operational Management
- Manage day-to-day activities, including flight bookings, hotel reservations, visa assistance, and transfers, ensuring smooth service execution.
- Maintain adherence to IATA and other industry regulations, incorporating the latest standards into daily operations.
- Track team performance, identifying areas for improvement and ensuring operational standards are met.
Process Improvement
- Continuously seek ways to enhance operational efficiency and client satisfaction, exploring workflow optimization and technology adoption.
- Develop and enforce SOPs to maintain high service standards and consistent quality across operations.
Team Leadership
- Lead, mentor, and support the professional growth of the operations team, setting clear expectations and providing constructive feedback.
- Conduct regular training sessions to keep the team updated on industry trends, technologies, and best practices.
- Foster a collaborative work environment, encouraging teamwork and motivating the team to achieve company goals.
Client Relations
- Ensure that all client interactions and services are of the highest quality, overseeing the client journey from initial inquiry to travel completion.
- Effectively manage client escalations, addressing issues promptly and maintaining a calm, solution-oriented approach.
- Collaborate with sales and marketing teams to ensure offerings meet market demands and client expectations.
Financial Management
- Work with the Branch Manager and finance team to prepare and manage the operational budget, forecast expenses, and monitor costs.
- Implement cost-control measures to optimize spending, maximize profitability, and negotiate favorable supplier rates.
Strategic Planning
- Formulate strategic plans to enhance operational performance, setting goals and identifying necessary actions.
- Ensure operational objectives align with company goals, creating a unified strategy.
- Stay informed on industry trends, incorporating relevant updates to maintain competitiveness.
Quality Assurance
- Set and enforce quality benchmarks, conducting regular audits and implementing quality control measures.
- Gather and act on customer feedback to continuously improve service quality and meet client expectations.
Requirements
- 7+ years in operations, including 3+ years in a leadership role within Dubai's travel industry.
- In-depth knowledge of IATA certification requirements and operational excellence in travel services.
- Strong leadership, analytical, and problem-solving abilities.
- Strategic thinking with a hands-on approach to execution and a passion for developing high-performing teams.
- Excellent communication and interpersonal skills with the ability to influence and inspire others.
Remuneration & Benefits
Attractive Salary package
Performance-based bonuses
Health Insurance And Other Comprehensive Benefits
Job Type: Full-time
Pay: AED6,000.00 AED8,000.00 per month
Location:
#JPKR
#JPKR
