Job Description Position Title : Head Waiter/Waitress
Division & Dept : Food and Beverage
Reports to : Floor Supervisor Assistant Manager Restaurant Manager
Effective Date : Immediate start preferred
F&B Head waiters job is to provide great customer service while performing their regular waiter duties, as well as managing their fellow waiters. Great multi-tasking and quick decision making are the key to success in this position. Supervisory capacity is a must too as their responsibilities include hosting, creating relationships with guests by offering exceptional & timely service & overseeing opening & closing duties for the welfare of the operation.
Punctual- Look professional & abide grooming standards
Complete all assigned tasks delegated by the Floor Supervisor Assistant Manager Restaurant Manager
- Ensure side stations are fully stored
Check with the Floor Supervisor Assistant Manager Restaurant Manager for miscellaneous duties to be completed before opening, during operation & at closing (checking on WC, helping the barista, arranging staff room...)- Welcome and greet guests as per required standards
Follow service sequence
- Show concern in guests wants and needs
Check regularly side station and if anything missing ask the runner to replenish- Notify the Floor Supervisor Assistant Manager Restaurant Manager if adjustments are needed in the general atmosphere (music, AC)
Offer outstanding service
- Suggestive selling techniques
Follow-up on food and beverage lateness in cobordance with Floor Supervisor Assistant Manager Restaurant Manager- Supervise waiters performance working on same section
Take care of cleanliness of tables
- Support team members when needed
Report to Floor Supervisor Assistant Manager Restaurant Manager about any comment or complaint- Coordinate with Floor Supervisor Assistant Manager Restaurant Manager on permission to leave the appointed section
Calling to clean-up as workflow permits
- Assign closing tasks to waiters
Help waiters with closing tasks- Evaluate the shift with Floor Supervisor Assistant Manager Restaurant Manager
Attend briefings & general meetings with full attention & consider comments for better future performance
- Ask Floor Supervisor Assistant Manager Restaurant Manager for permission to leave
Meticulous in count, documentation.
- Essential Skills & Experience
Knows how to speak, read & write English Minimum 4 years experience in hospitality / food and beverage industry
- Worked in an international, healthy, Italian, French or casual diner concept or café
POS experience (Micros, RM, Odoo)- Has Microsoft office experience (Word, excel, outlook)
Knowledge of health and safety standards
- Knowledge of hospitality functions
Experience in following instructions Good communication skills
Job Type: Full-time
Pay: QAR2,
- 00 - QAR2,600.00 per month
Application Question(s): - Are you currently in Qatar
Experience:
- hospitality / food and beverage industry: 4 years (Required)
Language:
License/Certification:
* QID and passport (Required)
