Head Waiter/Waitress

Job Description

Position Title : Head Waiter/ Waitress

Division & Dept : Food and Beverage

Reports to : Floor Supervisor Assistant Manager Restaurant Manager

Effective Date : Immediate start preferred

• About the Role

F&B Head waiters job is to provide great customer service while performing their regular waiter duties, as well as managing their fellow waiters. Great multi-tasking and quick decision making are the key to success in this position. Supervisory capacity is a must too as their responsibilities include hosting, creating relationships with guests by offering exceptional & timely service & overseeing opening & closing duties for the welfare of the operation.

• Main Responsibilities

Punctual

• Look professional & abide grooming standards

Complete all assigned tasks delegated by the Floor Supervisor Assistant Manager Restaurant Manager

• Ensure side stations are fully stored

Check with the Floor Supervisor Assistant Manager Restaurant Manager for miscellaneous duties to be completed before opening, during operation & at closing (checking on WC, helping the barista, arranging staff room...)

• Welcome and greet guests as per required standards

Follow service sequence

• Show concern in guests wants and needs

Check regularly side station and if anything missing ask the runner to replenish

• Notify the Floor Supervisor Assistant Manager Restaurant Manager if adjustments are needed in the general atmosphere (music, AC)

Offer outstanding service

• Suggestive selling techniques

Follow-up on food and beverage lateness in cobordance with Floor Supervisor Assistant Manager Restaurant Manager

• Supervise waiters performance working on same section

Take care of cleanliness of tables

• Support team members when needed

Report to Floor Supervisor Assistant Manager Restaurant Manager about any comment or complaint

• Coordinate with Floor Supervisor Assistant Manager Restaurant Manager on permission to leave the appointed section

Calling to clean-up as workflow permits

• Assign closing tasks to waiters

Help waiters with closing tasks

• Evaluate the shift with Floor Supervisor Assistant Manager Restaurant Manager

Attend briefings & general meetings with full attention & consider comments for better future performance

• Ask Floor Supervisor Assistant Manager Restaurant Manager for permission to leave

Meticulous in count, documentation.

• Essential Skills & Experience

Knows how to speak, read & write English

• Speak Arabic is a plus

Minimum 4 years experience in hospitality / food and beverage industry

• Worked in an international, healthy, Italian, French or casual diner concept or café

POS experience (Micros, RM, Odoo)

• Has Microsoft office experience (Word, excel, outlook)

Knowledge of health and safety standards

• Knowledge of hospitality functions

Experience in following instructions

• Team player

Good communication skills

• Trustworthy

Job Type: Full-time

Pay: QAR2,

• 00 - QAR2,600.00 per month
  
  Application Question(s):
• Are you currently in Qatar

Experience:

• hospitality / food and beverage industry: 4 years (Required)

Language:

• English (Required)

License/Certification:
* QID and passport (Required)