About the role
You will be responsible to undertake administrative duties to facilitate efficient functioning of Lifestyle Medicine and Human Performance operational processes. Also, responsible to perform secretarial duties which require the handling of confidential and business sensitive information to support the department
Accountabilities:
Provide administrative support and guidance to all stakeholders with warm and professional manner.
Perform various secretarial and administrative duties proficiently to support and maintain efficient running of departmental functions on a daily basis.
Provide administrative support for the regulatory functions of the departments, for e.g., MOPH licensing, training requirements etc.
Professionally, tactfully and promptly manages basic and complex administrative queries face-to-face, via online portals or over the telephone, and is able to respond and/or refer to the relevant personnel/or department accordingly.
Provide accurate information to all internal/external clients about all departmental services.
Handle sensitive and confidential information professionally and in line with data privacy standards & policy. Scan files and maintains an effective filing system, accurately categorizing all sensitive and non-sensitive correspondence.
Manage internal & external written, electronic or verbal communications in an accurate and efficient manner. Manage, coordinate and maintain calendar of appointments, travel arrangements and records of communication and appropriately disseminates communications as required.
Provide business documentation support with supervision, including report writing, presentation creation and spreadsheet preparation.
Follow up with other departments to ensure that requests are carried out and activities are coordinated in accordance with stipulated timelines.
Manage multiple tasks and projects within assigned deadlines under the supervision of their line manager in order to support departmental and corporate initiatives.
Assist department in the procurement of equipment and office supplies for new and existing staff.
Access and maintain records of departmental assets.
Maintain and update the contact directory and medical services diary.
Process medical documentation efficiently and confidentially in line with Medical record handling and data privacy regulations.
Perform administrative duties required to support health campaigns, workshops and training across QR group locations.
Enhance departmental administrative procedures and supervise junior colleagues in day-to-day administrative functioning of front-of-house processes.
Perform supervisory and professional development responsibilities for junior colleagues and coordinate the integration of new colleagues into the department.
Support senior staff with data entry and preparation of reports relating to departmental operations and procedures.
Keep all departmental databases, directories and systems accurate and up to date at all times.
Pro-actively report faults and/or incidents and follow-up with the concerned teams on responses and adherence to designated timelines.
Represent values of the Lifestyle Medicine & Human Performance department in all duties and interactions with staff, partners and stakeholders.
Perform other department duties related to his/her position as directed b the Head of the Department.
Assists with administrative tasks such as ordering supplies and maintaining the departmental inventory list. Report faults and escalates where necessary.
Assist line manager with provision of information and compiling of reports related to departmental compliments and complaints.
Appropriately assist teams in the response to any major operational issues.
Appropriately assist teams and responds in emergency situations, for e.g., first-line Basic Life Support and contacting emergency services where needed.
Qualifications
About you
You will possess:
High School Qualification I Vocational Qualification [Diploma or Equivalent with Minimum 3 years of job-related experience OR Bachelor's Degree or Equivalent with Minimum 2 years of job-related experience
Computer literate with a thorough knowledge of Microsoft Office tools, online portals and email systems Previous experience in an administrative or secretarial role Preferred
Knowledge of medical information systems, GEMS, oracle and e-documentation systems Experience working within a multi-national organization
Previous experience working within an aviation, healthcare, military or hospitality setting Experience processing and handling confidential data in line with GDPR principles
Command of English language (written and spoken) Good interpersonal skills
Able to communicate confidently in written, phone and face-to-face interaction
Experience working in high-pressure environments
Able to work independently where required
Can contribute positively to a safe, supportive and healthy work environment for all team members
Bilingual or multi-lingual fluency
Confident in the basic handling of difficult conversations and resolving conflict
Effective time management skills. Able to prioritize tasks to meet set deadlines
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. Youll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve whats never been done before.
Together, everything is possible
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. Weve grown fast, broken records and set trends that others follow. We dont slow down by the fear of failure. Instead, we dare to achieve whats never been done before.
So, whether youre creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
