Health Unit Coordinator -Transplant - UAE Nationality

JOB SUMMARY

This position is responsible for providing clerical and support duties to the specific unit. They act as a liaison within their own unit, CCAD and others externally including patients and families, serving as unit based translator for staff.

PRIMARY JOB DUTIES AND RESPONSIBILITIES

CLINICAL / PROFESSIONAL KNOWLEDGE

• Acts as a liaison and information agent for patients, staff, physicians and visitors
• Provides clerical support to unit operations
• Co-ordinates/Schedules tests, exams, treatments and activities for patients according to physician orders and established department protocol as required
• Facilitates post discharge clinic visits and/or tests as required
• Helps arrange patient transportation as required
• Coordinates information and supplies during emergent situations.
• Acts as a translator when required
• Acts as a chaperone when required
• Maintains confidentiality of all oral, written and electronic information regarding patients and families
• Facilitates the acquisition of unit and patient supplies and equipment
• Maintains work areas in a neat and orderly manner
• Answers incoming telephone calls
• Co-ordinates assignment of Voicera communication device
• Directs and/or escorts patients/relatives to the appropriate treatment room or other locations within CCAD
• Monitors status of beds within unit and supports in coordination with their supervisor and other external departments
• Assists with contacting caregivers in emergent and non-emergent situations
• Transports patient specific non-controlled medications if required and as assigned by their line manager
• Performs other duties as assigned by their line manager

QUALIFICATION & EXPERIENCE REQUIREMENTS

ESSENTIAL

Education: High School certificate required

Diploma in Administration or Business Administration preferred

Experience

Minimum of one (2) year ) experience in a health care, medical, commercial or industrial environment is required

Knowledge of medical terminology, office procedures, protocols, organization and filing systems and a variety of PC and/or word processing systems

Demonstrated ability to work independently, multi-task and be flexible in handling multiple daily responsibilities

Health care industry experience is preferred

Job Specific Skills and Abilities

Strong oral and written communication skills

Ability to speak and write in both English and Arabic is required