Health & Wellness Coordinator

Herbal Park Ayurvedic Health Center is seeking a dedicated and detail-oriented Health & Wellness Coordinator to join our dynamic team. The successful candidate will be responsible for managing all insurance-related activities, ensuring accurate and timely processing of claims, providing exceptional customer service to our patients, and counseling patients to facilitate their understanding and utilization of our services.

• Key Responsibilities:

• Patient Education and Counseling:

Communicate with patients regarding their insurance coverage.

• Assist patients with understanding their insurance benefits and claims process.

Counsel patients on the health benefits of Ayurvedic treatments and services offered at our center.

• Provide detailed information on treatment plans, costs, and insurance coverage.

Answer patient enquiries over the phone.

• Patient Engagement:

Engage with potential and existing patients to ensure they have a comprehensive understanding of our services.

• Develop and maintain relationships with patients to ensure high satisfaction and continued service use.

Track and analyze patient engagement metrics to identify opportunities for improvement.

• Insurance Claims Management:

Prepare, review, and submit insurance claims to ensure proper and timely reimbursement.

• Follow up on unpaid or rejected claims and resolve any discrepancies.

Coordinate with insurance companies and other stakeholders to verify patient coverage and benefits.

• Documentation and Record Keeping:

Maintain accurate and up-to-date patient insurance records and files.

• Ensure compliance with all insurance regulations and guidelines.

Prepare and submit necessary reports to management.

• Team Collaboration:

Work closely with the billing department and healthcare providers to ensure accurate billing and coding.

• Provide support to other administrative staff as needed.

Participate in team meetings and contribute to process improvement initiatives.

• Qualifications:

Master's (Desired) /Bachelor's degree in healthcare administration, business administration, or a related field preferred.

• Minimum of 2 years of experience in an insurance coordinator or similar role within the healthcare sector.

Strong knowledge of insurance policies, procedures, and regulations in the UAE.

• Proficiency in healthcare billing software and Microsoft Office Suite.

Excellent communication, organizational, and problem-solving skills.

• Experience in patient counseling and customer service.

Ability to work independently and as part of a team.

Job Type: Full-time

Pay: AED3,

• 00 - AED6,000.00 per month
  
  Application Question(s):
• What is your notice period

Experience:

* healthcare: 2 years (Required)