Job Summary:
The Hospital Duty Manager is responsible for overseeing the operational management and strategic planning of the hospital during their assigned shifts. This role ensures the highest standard of patient care and safety, staff performance, and efficient resource utilization. The Duty Manager acts as the senior management representative on duty and addresses any operational issues that arise.
Key Responsibilities:
- Operational Management:
- Oversee the day-to-day operations of the hospital during assigned shifts.
- Ensure compliance with hospital policies, procedures, and regulations.
- Coordinate with various departments to ensure seamless patient care and operational efficiency.
- Patient Care:
- Monitor patient flow and address any issues related to patient admissions, transfers, and discharges.
- Ensure that all patients receive high-quality care and that their needs are met promptly.
- Handle patient complaints and concerns, providing timely resolution and feedback.
- Staff Supervision and Support:
- Provide leadership and support to clinical and non-clinical staff on duty.
- Conduct staff briefings and ensure effective communication across all departments.
- Address staffing issues, including shift coverage, workload distribution, and performance management.
- Emergency Response:
- Act as the incident commander in case of emergencies, ensuring appropriate and timely responses.
- Coordinate with emergency services and other external agencies as necessary.
- Implement and oversee hospital emergency protocols and procedures.
- Resource Management:
- Ensure the efficient use of hospital resources, including staff, equipment, and supplies.
- Monitor and manage bed occupancy and availability.
- Assist in budget management and cost control initiatives.
- Quality Improvement:
- Participate in and support quality improvement initiatives and projects.
- Ensure compliance with accreditation and regulatory requirements.
- Monitor key performance indicators (KPIs) and implement corrective actions as needed.
- Reporting and Documentation:
- Maintain accurate records of incidents, decisions, and actions taken during shifts.
- Prepare and submit shift reports to senior management.
- Ensure all documentation complies with hospital policies and legal requirements.
-Bachelor of Medicine & Surgery
-Leadership & management skills
-Ready to join immediately.
