Hospitality Manager

Head of Hospitality is required for a Reputable Hospitality Company located in Sheraton

Responsibilities:

Establish and enforce standards and policies for all hospitality operations within the company.

Monitor staff performance and gather feedback from guests to continuously improve service quality.

Manage budgets, inventory, and marketing initiatives, and ensure compliance with regulations in all hospitality functions.

Oversee and manage all aspects of hospitality services, ensuring seamless operations and exceptional guest experiences.

Collaborate with other departments and external partners to ensure cohesive service delivery and guest satisfaction.

Coordinate guest experiences, oversee staff management, uphold service quality standards, and manage events and accommodations to create memorable experiences for guests.

Requirements:

Bachelor's degree in Hospitality Management, Business Administration, or relevant field; advanced degree preferred.

Proven experience in a leadership role within the hospitality industry, with a track record of success in managing diverse teams and delivering exceptional guest experiences.

Strong understanding of hospitality operations, including budget management, inventory control, marketing strategies, and compliance requirements.

Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external partners.

Exceptional organizational and problem-solving abilities, with a customer-centric approach to service delivery.

Proficiency in relevant software and technology platforms used in the hospitality industry.