Company Description
Established in 2000 in Turkey, Rixos pioneers the ALL Inclusive, ALL Exclusive concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
Job Description
- Ensures prompt, courteous, and accurate service to all guests, to maximize guest satisfaction.
- Support and work with the Head of Departments in all aspects of running the hotel, with the objective of maximizing efficiency and achieving the highest volume of revenues.
- Attending and leading initiatives and meetings aimed at improving service standards and carrying out operations.
- Monitor the deadlines of tasks assigned to departments and coordinate inter-departmental communication.
- Handling guest complaints, communicating face-to-face with guests and ensuring such communication is established, and suggesting solutions to ensure guest satisfaction when necessary
- Provide guidance when necessary; personally take part in implementing all the quality management systems so as to achieve Rixos Hotels standards.
- Participate in the development, implementation, and review of policies, procedures, practices, and standards.
- Recommend changes in methods, equipment, or team members to improve departmental standards and productivity. Be informed of the latest trends in the industry.
- Support and work with the Head of Departments in monitoring and achieving respective key performance indicators.
- Coordinate operational department activities to facilitate increased levels of communication.
- Ensure adherence to company and hotel policies by all departmental team members; documents & records are maintained as per operational/ organizational requirements.
- Ensure norms, procedures, and systems are being followed for the safety and security of guest belongings, company assets, and revenue.
- Support the Heads of Departments in identifying training needs, planning and executing learning activities with the coordination of the People & Culture and Training Department
- Respond to internal and external audits that are completed to ensure continual improvement is achieved.
- Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
What we offer....
- An innovative and fast-growing international group, committed not only to building new hotels but to creating a global brand.
- The opportunity to challenge the norm and work in a creative and rewarding environment.
- Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
- Great discounts on the entire Ennismore family.
- Many opportunities to progress and change as part of a global family of brands.
- An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.
Qualifications
Master's Degree or Diploma in vocational hospitality, 10 15 years experience in 4-5 star Hotel
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