About the Company
Hello! Welcome to Plaza Premium Group, we're people passionate about Making Travel Better. We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.
Our promise to you:
- We will respect and value your background and perspectives
- We will work together with integrity
- We will share our incredible pride for job, company and industry
What we ask of you:
- Bring passion to all that you do
- Listen, move fast and think innovatively
- Speak up, have ideas and share them
- Believe in customer service, and treating every person with kindness
As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.
Who we are:
We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.
In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.
With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.
Join our family today.
Together, we'll make travel better.
What you'll be doing:
The Hotel Sales Director is responsible for leading the sales team in maximizing revenue for the hotel, particularly focusing on the airport market. This includes developing and implementing sales strategies, building relationships with airlines, corporate clients, and travel agencies, and ensuring customer satisfaction. The role requires a proactive, strategic approach to identify new business opportunities and enhance the hotel's market presence.
Responsibilities:
Sales Strategy Development and Execution
- Own and achieve/exceed annual sales targets within assigned markets and accounts.
- Develop and execute strategic plan to achieve sales targets and expand us with potential B2B and B2C customer base for hotel and other products and services as assigned.
- Maintain and train global and local sales in all distribution channels.
- Seeking out new clients and forming working relationships with the key customers in your market(s).
- Effectively communicate PPG's value proposition through proposals and presentations.
- Understand current competitive landscape for hotel and various PPG products.
- Accurately forecasting future sales and market trends to adapt to shifts and direction of sales strategy in the marketplace to maximize company profit.
- Provide insight on market intelligence and industry trends; conduct customers, competitors and market. Identify gaps and opportunities, sharing feedback and best practices within the sales organization, with the objective of building and strengthening our position in the market and growing the business.
Sales Discipline
- Accurately track and update of sales pipeline and revenue.
- Disciplined approach to account management and tracking of sales calls.
- Regular maintenance of client account information.
- Adherence to all sales procedures and processes.
Revenue Management
- Analyze short- and long-term forecasting, analyze trends in group inventories & rates to include occupancy, goals, product line and strategic sales goals.
- Analyze and monitor marketing channels, key and other account production. Ensure that all major channels of distribution OTA, GDS, CRO, wholesale effectively support the hotel and maintain rate parity.
- Update all channels of distribution as needed with rate or inventory restrictions.
- Work with each market to develop property-specific strategies to ensure positive growth.
- Monitor and analyze the competition through competitive shops, internet, news reports to identify selling strategies and emerging trends.
- Explore and provide variations in the market mix which would stimulate additional revenue without increasing costs.
- Assist with implementation of Revenue Management basics and standards.
- Foster a culture of Revenue Management throughout all hotel locations.
- Develop and provide sales team with Standard Selling Guide (SSG)
- Analyze and manage different segments of business achieve a balanced portfolio
Relationship Management
- Build and maintain strong, long-lasting customer relationships.
- Partner with customers to understand their business needs and objectives to grow both current and new business.
- Work closely with product owner, cluster revenue manager and sales team to develop and execute strategic plan to achieve sales targets
- Liaise with other internal departments to articulate clients needs accurately (e.g. operations, IT, legal, finance, marketing, etc.)
- Any other duties as assigned by the Management from time to time.
About You:
- Bachelor's degree in hospitality management, Business Administration, or a related field.
- Minimum of 3-5 years of experience in hotel sales or a similar role, preferably in an airport or high-traffic location.
- Proven track record of achieving sales targets and driving revenue growth.
- Strong knowledge of the local market and industry trends.
- Excellent communication, negotiation, and interpersonal skills.
- Networking in the airline environment and experience with loyalty programs will be a definite advantage.
- Strong listening, negotiation, and presentation skills with the ability to influence others and take decisive actions.
- Excellent command of both written and spoken English.
- Ability to work independently and as part of a team in a fast-paced, dynamic environment.
