Company Description
Mvenpick Hotel & Resort Al Bida'a Kuwait is situated on a stunning beach with white sand merging into azure waters. Located just 15 minutes from Kuwait International Airport and ten minutes from Kuwait's well-known shopping district in Salmiya, our 5 star hotel has a location that suits both business and leisure travellers alike. Shopping destinations, restaurants and a cinema complex are also located nearby for those who would like to discover the city.
Job Description
- To assist in efficiently managing the department according to the established concept statement, providing a courteous, professional and efficient and flexible service at all times in guest rooms, public areas and back of house areas, following the hotels Standards of Performance.
- To have a full working knowledge and capability to supervise, making sure that all services offered by housekeeping are always carried out with the utmost efficiency and courtesy.
- To be entirely flexible and adapt to rotate within the different sub departments of Rooms Division or any other Department of the Hotel as assigned and perform all duties and tasks when rotated or assigned to another department
- To have a thorough understanding and knowledge of Rooms related service and product.
- To be fully conversant with all services, activities, facilities and F&B Promotions offered by the hotel and recommend to the guests.
- To assign responsibilities to subordinates, implementing multi tasking principles and to check their performance daily.
- To assist in maintaining and implementation of a flexible employee base, with the right mix of employees
- To assist in allocating employees over the Division based on established business levels for that day.
- To support staff needs in other Divisions based on the hotel priorities and anticipated business levels.
- To ensure that the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the place of work is adequately equipped.
- To monitor service and room standards in all work place.
- To be always available and on-duty during peak periods (frequently during massive and simultaneous check-in / check-out operation).
- To perform opening and closing procedures established for the Place of Work as assigned.
- To conduct daily pre-shift briefings to housekeeping attendants on VIP rooms, long stay guest, arrivals & departures, function/events of the day and previous days guest comments.
- To liaise with Front Office and other related departments on daily operations.
Qualifications
- At least two years experience in a housekeeping supervisory role, preferably in 5* hotels .
- Strong leadership and team management skills.
- Excellent attention to detail and a commitment to high standards of cleanliness.
- Effective communication and interpersonal skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Knowledge of housekeeping best practices and industry standards.
- Proficiency in using housekeeping management software is a plus.
Additional Information
- Excellent communication and interpersonal skills;
- Excellent time management and organisational skills;
- Strong eye for detail, and ability to follow procedures and set the standard for cleanliness
- Be open and communicative and have a solid command of English
- Be a team player and willing to provide assistance across departments we achieve our results together
