Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.
Job title: Housing/Accommodation Manager
Department: Human Resources / Housing
Reporting to: Director of Human Resources / Director of Operations
About Us
Welcome to the next generation of hospitality excellence. We're on a mission to recruit the finest in our industry seize the opportunity to become part of this pioneering team. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration, values that guide us in creating extraordinary experiences for our guests and a thriving workplace for our team members. We offer more than just a job we provide an opportunity to shape the future of luxury hospitality.
The Role
As the Housing/Accommodation Manager, you will oversee the management and operation of the accommodation facilities for all team members. You will ensure that all housing units meet the high standards of comfort, safety, and quality expected by Red Sea Global Hospitality, creating a positive living environment for all team members. You will be responsible for ensuring that housing policies are adhered to and providing exceptional team member satisfaction while maintaining operational efficiency and cost-effectiveness.
Key Areas of Responsibilities
Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality team members continuously innovate in caring for the needs of the business, their guests, and their colleagues. As Housing/Accommodation Manager, you will need to:
- Accommodation Operations: Oversee the day-to-day operations of team member housing facilities, ensuring that all accommodations meet company standards of comfort, safety, and cleanliness.
- Housing Assignments: Manage the allocation of team member housing based on departmental needs, seniority, and availability, ensuring that all team members are appropriately housed.
- Maintenance & Upkeep: Coordinate and monitor all maintenance and repair work in the housing units to ensure that the facilities are always in excellent condition. Liaise with the maintenance team to address issues in a timely manner.
- Compliance & Regulations: Ensure that all housing facilities comply with local laws and company policies, including health, safety, and fire regulations.
- Team Member Satisfaction: Provide a high level of service to team members residing in the accommodation, addressing concerns or issues in a timely and professional manner, and ensuring that their needs are met to foster a positive living experience.
- Facilities Management: Oversee the day-to-day facilities management for housing units, including monitoring the condition of buildings, infrastructure, and amenities. Coordinate with the facilities team to ensure that all utilities, common areas, and services are well-maintained and operational.
- Inventory Management: Oversee the inventory of housing supplies and equipment, ensuring that all rooms are adequately stocked and meet team members needs.
- Move-In/Move-Out Coordination: Manage the check-in and check-out processes for team members residing in the housing, ensuring smooth transitions and that all procedures are followed.
- Budget Management: Manage the housing budget, ensuring efficient resource allocation, cost control, and that the housing program remains financially sustainable.
- Communication & Reporting: Maintain regular communication with HR and Operations departments regarding housing assignments, maintenance issues, and any team member concerns. Provide regular reports on housing occupancy, condition, and budgetary performance.
- Health & Safety Standards: Monitor housing conditions to ensure a clean, safe, and hygienic environment for all team members. Implement measures to prevent and respond to health and safety issues within the housing facilities.
- Leadership & Team Development: Supervise and lead a team of accommodation assistants and other housing personnel, providing guidance and fostering a collaborative environment to ensure the smooth operation of the accommodation facilities.
Qualifications and Standards
To excel in this role, candidates should meet the following qualifications:
- Education: Bachelor's degree in Hospitality Management, Human Resources, Business Administration, Facilities Management, or a related field.
- Experience: Minimum of 3-5 years of experience in housing management, accommodation services, or facilities management, ideally within the hospitality or large-scale service industry.
- Leadership Abilities: Proven leadership skills with experience managing a team, ensuring operational efficiency, and maintaining high standards in a large-scale housing or facilities management environment.
- Team Member Satisfaction Focus: Strong ability to enhance team member satisfaction, ensuring that housing accommodations meet the comfort and needs of all team members, while addressing concerns and maintaining positive relationships.
- Organizational Skills: Strong organizational and time-management skills, with the ability to manage multiple tasks and prioritize effectively.
- Problem-Solving Skills: Strong problem-solving and conflict resolution abilities, with a proactive approach to handling issues related to housing assignments, maintenance, or team member concerns.
- Health & Safety Knowledge: In-depth understanding of health, safety, and fire safety regulations, with a focus on maintaining a secure and hygienic environment for team members.
- Communication Skills: Excellent communication skills in English (written and verbal); ability to interact effectively with team members, senior management, and external contractors.
- Technical Skills: Proficiency in Microsoft Office Suite (especially Excel) and knowledge of facilities management software or systems.
- Attention to Detail: A high level of attention to detail, especially when it comes to maintaining housing standards, ensuring cleanliness, and managing inventories.
- Budget Management: Experience in managing budgets, optimizing resources, and controlling costs related to housing facilities and maintenance.
- Cultural Sensitivity: Understanding of cultural differences and the ability to manage a diverse team while creating an inclusive and respectful living environment for all team members.
- Flexibility & Adaptability: Ability to handle a dynamic work environment and adjust to changing housing needs or requests from team members.
In Return, What We Offer
- Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
- Competitive compensation package.
- Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
- Health Insurance coverage whilst in service.
- A supportive and inclusive work environment that values diversity and collaboration.
- Employee Recognition Programs.
- Daily meals on duty and uniform dry-cleaning services.
- Year-round events of social, wellness programs, charity drives, and sports activities.
Accessibility and Adjustments
We welcome all applicants and are keen to ensure our team members reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.
Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.
