Description of Duties:
Disciplinary Actions and Corrective Measures:
- Collaborate with department heads and managers to address employee performance and conduct issues.
- Provide guidance and support in implementing disciplinary actions, ensuring fairness and consistency.
- Recommend appropriate corrective measures to address behavioral or performance-related concerns.
Conducting Investigations:
- Lead impartial and thorough investigations into complaints, grievances, conflicts, and policy violations.
- Collect and analyse relevant evidence, interview involved parties, and document findings.
- Prepare detailed investigation reports, including recommended actions for resolution.
Awareness Sessions and Training:
- Develop and deliver awareness sessions, workshops, and training programs on employee relations topics, such as conflict
resolution, communication skills, and diversity and inclusion.
- Collaborate with the Learning and Development team to create engaging and informative training materials.
- Monitor the effectiveness of training initiatives and make adjustments as necessary.
Policy and Procedure Development:
- Contribute to the development, review, and enhancement of company policies, procedures, and employee handbooks.
- Ensure policies are compliant with relevant employment laws and regulations.
- Communicate policy changes to employees and provide guidance on their interpretation.
Employee Communication and Consultation:
- Serve as a point of contact for employees seeking guidance on various work-related matters, including grievances and conflicts.
- Provide confidential and objective advice to employees and management to resolve issues and improve working relationships.
Conflict Resolution:
- Mediate and facilitate discussions between employees to resolve and promote understanding.
- Implement strategies to mitigate workplace tensions and foster a harmonious environment.
Documentation and Record Keeping:
- Maintain accurate and organized records of employee relations cases, investigations, and related documentation.
- Ensure compliance with data privacy regulations and confidentiality requirements.
Data Analysis and Reporting:
- Analyse trends and patterns in employee relations issues to identify areas for improvement.
- Generate regular reports for HR management, highlighting key insights and recommending proactive measures.
Requirement (qualifications and specifics):
- Proven work experience as an Employee Relations Specialist or similar role
- Demonstrated knowledge of employment law
- Outstanding interpersonal skills
- Exceptional written and verbal communication
- Excellent organizational skills and attention to detail
- Strong problem-solving ability
- Relevant training and/or certifications as an Employee Relations Specialist
