Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.
Did you ever think about working in an international Ships Agency company, part of a group that has more than 160 years and is still Shaping the Maritime Industry
Our structured processes, good systems, a development culture, and a possible international career is some of our benefits that we can offer to you.
We are recognized by our employees and stakeholders by our high level of compliance, that makes our environment a good place to work.
What will you do as a HUB Agent
manage the customers requirements as per the established Agreements and to monitor customer service needs, follow up port calls and provide
customer support.
What you will be doing:
To coordinate all Hub Agreement related jobs.
To ensure that all appointments are handled without delay and assigned to Operations.
To monitor the execution of the port call and work closely with Operations to ensure that we meet the customers expectations.
For Hub Agreements, actively follow up the relevant agents for operational and DA requirements.
Responsible for performance assessment, coaching, training and development of Ships Agency in HUB.
Provide ships agency support and advice to customers, Hub team and Sales.
To assist and support the Ships Agency group on administrative, technical and commercial issues.
To use customer specific information related to Ships Agency in order to pro-actively promote our products and services to customers and engage actively in finding solutions to customers challenges.
Assist with conceptualizing and pricing of Hub Agreements together with Sales.
To register and maintain agency agreement information into the IT systems available.
To report and take corrective action together with Key Account Manager or Sales Executive to ensure sales budgets are achieved and contractual obligations are fulfilled.
To ensure adherence related to regulatory issues pertaining to Ships Agency.
To provide regular feedback on technical, service quality and commercial issues raised by customers to the Ships Agency Manager, Global Sales Operation Director and Sales.
To gather information required to help investigation and resolution in Final DA Settlement disputes.
To follow up complaints/non-compliances through improvement/complaint system in place.
To assist in arranging business reviews and prepare all analyses in advance, inclusive KPI reporting.
Required experience and skills:
Experience from the marine industry, preferably ships agency operations.
Fluent English both written and spoken.
Ability to work independently and systematically.
Able to meet deadlines through good time management and allocation of priorities.
Computer literate.
Ability and aptitude to learn is a must training can be provided to bring the candidate up to speed with the requisite knowledge to perform the job.
Sounds interesting If you can see yourself in this role, please let us know why you are our new HUB Agent.
You can apply online today through our career portal by creating a Candidate Home account. Here you can upload your resume and a motivational letter.
Work location: Dubai, UAE.
Application deadline: September 9th
