Company Description
ServiceFirst CX is a World Class Call Center and BPO located in New Cairo. With strategic locations around the globe, ServiceFirst provides an elevated Customer Experience to benefit businesses with exceptional customer engagement. Our core business is to help companies better serve their customers while also providing reduced labor and operational costs, a diversified footprint for business reliability, and an innovative entrepreneurial culture.
Role Description
This is a full-time on-site role for a Human Resources Operations Specialist. The Human Resources Operations Specialist will be responsible for HR operations, employee relations, and implementing HR policies. They will handle day-to-day HR tasks, ensure compliance with HR regulations, and support employee engagement and satisfaction initiatives
Qualifications
- Support the execution of all HR transactions and administration regulatory compliance, and onboarding and offboarding activities
- Maintain regular HRIS input by collecting relevant employee lifecycle information, such as personal data, contract terms, and benefits and compensation details
- Define and implement internal HR practices that secure compliance with labor laws
- Troubleshoot workforce issues concerning employees and management to ensure positive employee relations
- Contribute to onboarding and offboarding effortscreate frameworks for educational sessions for new hires and feedback and exit interviews for terminated employees
- Notify internal teams of personnel changes
- Verify the accuracy and completeness of all personnel data, including NDAs, compensation, and employment contracts
- Partner with HRBPs to support Mergers and Acquisitions
- Partner with other HR functions and internal resources to execute corporate wide HR initiatives and client specific programs
- Handle employee queries regarding HR procedure, policy, benefits programs
Requirements :
- 2+ years of experience in HR Administration
- Strong problem-solving skills
- Experience in data input
- Excellent interpersonal skills and the ability to work within a team
- Fluency in Arabic and English Language
- Flexible with Night and Overnight Shift
