IAM Software Engineer

Title: IAM Software Engineer

Function: Technology

Location: Dubai

Job Type: Permanent/Full time

Why Uqudo

In a world increasingly reliant on digital interactions, trust is the foundation upon which meaningful business relationships are built. As online transactions continue to surge at an unprecedented pace, Uqudo stands at the forefront of this transformation. Our mission is ambitious yet unequivocal: to infuse trust into every digital transaction, not only across the Middle East and Africa but also on a global scale.

With a presence in over 70 countries, spanning more than 10 diverse industries and catering to hundreds of unique use cases, Uqudo is the undisputed leader in Identity services within the MEA region.

At Uqudo, we are committed to driving innovation and delivering excellence through cutting-edge solutions, including KYC, Digital Onboarding, KYB, Screening, Biometric Authentication, and a host of other groundbreaking products. What sets us apart is our team's 20+ years of Identity expertise, our feature-rich platform, and our unwavering dedication to empowering businesses to navigate the complexities of identity management with confidence and ease.

Uqudo is backed by leading venture capital partners in the Middle East who have a proven track record of supporting the region's most innovative and successful businesses. We firmly believe in attracting the brightest minds and fostering an environment where they can thrive. If you have a passion for technology, a thirst for growth opportunities, and a desire to contribute to a high-performance team, Uqudo is the place to realize your aspirations.

The Position:

We are on the lookout for an IAM Software Engineer to join our dynamic team. In this crucial position, you will be responsible for the ongoing maintenance, troubleshooting, and progressive enhancement of our Identity and Access Management (IAM) solutions. Your role will significantly influence our delivery teams, guiding them towards design principles that champion high system availability, outstanding performance, and resilient application functionality.

Key Responsibilities:

• Perform meticulous ongoing maintenance and troubleshooting to continually enhance IAM solutions.
• Provide strategic direction to delivery teams, emphasising design principles that elevate system availability, performance, and resilience.
• Administer the operations and system management of production environments to fulfil SLA (Service Level Agreement) and operational benchmarks.
• Promptly and accurately address user support tickets, prioritising efficient, empathetic responses.
• Proactively engage with customers to deeply understand their issues, leveraging follow-up dialogues and targeted questioning.
• Vigilantly monitor technical environments to identify and pre-empt potential issues before they escalate.
• Analyse patterns in technical challenges to recommend improvements in processes and systems to management.
• Collaborate extensively with IT stakeholders across cybersecurity, infrastructure, and application development domains to ensure seamless customer support.

Key Requirements:

• Profound knowledge of Core Java, server-side Java technologies, and REST APIs.
• Understanding of IAM concepts, including standard authentication and authorization protocols.
• Practical experience with Kubernetes, Docker, and Linux/Unix environments.
• Demonstrated skill in collaborating with engineering teams to secure, scale, and enhance system reliability.
• Exceptional verbal and written communication capabilities.
• Familiarity with IAM platforms like ForgeRock and Ping will be considered an asset.

Join us at Uqudo and be part of a dynamic team driving innovation in the identity verification space. Together, we'll shape the future of trust and security for businesses worldwide.

Uqudo is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, colour, religion, gender, sexual orientation, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.