Incident Manager

About Atos

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over 11 billion. European number one in cybersecurity, cloud, and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societies Europaea), listed on EuronextParis and included in the CAC 40 ESG and Next 20 Paris Stock indexes.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education, and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

Role Description

As an Incident Manager, you will be responsible for the end-to-end management of incidents, ensuring that they are resolved in a timely and effective manner. You will also be responsible for communicating with stakeholders, providing status updates and coordinating the incident response team.

An Incident Manager is responsible for the management and resolution of incidents within an organization. They work to identify and resolve incidents in a timely and efficient manner while ensuring that all relevant parties are kept up to date on the status of the incident. In some cases, the Incident Manager may also be responsible for developing and implementing processes and procedures for incident management.

What You'll Be Doing

Core Responsibilities

• Identifying and resolving incidents in a timely manner
• Keeping relevant parties updated on the status of incidents
• Developing and implementing processes and procedures for incident management
• Overseeing the work of incident response teams

Experience & Qualification

• Bachelor's degree in computer science, Engineering, or a related field
• Experience leading cross-functional teams and managing vendors on mega projects
• Excellent communication, leadership, and problem-solving skills
• ITIL certificates (foundation and intermediate) are widely preferred.
• PMP or Prince2 certification preferred

Skills, Knowledge & Abilities

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work well under pressure and meet deadlines
• Strong organizational and time management skills
• Experience with incident management processes and procedures
• Experience leading and managing teams
• Technical knowledge and experience