So, we're looking for a Income Auditor to provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
- Prepares daily income report.
- Investigates discrepancies and corrects same as indicated in Night Auditor and Restaurant Auditor's Logbook.
- Compares the Housekeeper's Report against Night Receptionist room report. Lists the discrepancies noted and make investigation of these discrepancies and takes appropriate action.
- Perform duties indicated in the Income Auditor check list (copy attached).
- Supervises the activities of Assistant Income Auditor and Night Auditor.
- Ensure completion of monthly Income Auditor check list.
- Reports in Logbook all discrepancies for the attention of Internal Auditor and Controller.
- Supervises and controls Restaurant Checks issues Logbook.
- Complies with Hotel's Health, Safety & Hygiene policy.
- Perform related duties and special projects as assigned.
- Manage day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.
- Educate, train and motivate finance and accounting teams to achieve hotel revenue goals. Ensure staff has the information, market data, tools and equipment to successfully carry out job duties. Provide direction to hotel employees on how decision making impacts profits.
What We need from you:
- Accounting and mathematics skills for accurate auditing and payment processing
- Cash handling experience for counting and securing bank and processing cash payments
- Computer literacy, including familiarity with PMS software
- Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff
- Customer service experience
- Knowledge of hotel operations, offers and the local area
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well both inside and outside of work and through our myWellbeing
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job We'll never know unless you hit the Apply button. Start your journey with us today.
