Responsibilities: Install and configure hardware or VMware solutions. Integrate solutions at customer sites or hosted environments, connecting with backend or core network elements. Write technical documentation and update acceptance plan documents. Follow the processes and best practices within DES. Assist development and validation teams. Provide progress updates to Validation Technical Leader and Project Manager. Execute acceptance test plans with customers. Write Operation and Maintenance Guides (OMG). Provide technical support for Cloud, On-Premises, and Hybrid services. Design and implement system changes to enhance service reliability, performance, and security. Offer technical guidance for new services and conduct technical analyses. Optimize service reliability, performance, and security. Provide technical direction for high-risk changes affecting customer SLAs. Train Tier II Support team on product and technical knowledge. Define production requirements and monitor critical metrics to optimize processes. Prepare and review technical product and customer-specific documentation. Participate in 24/7 on-call rotation. Build, test, and review technical documentation for production changes. Deploy and maintain database monitoring solutions. Develop, design, deploy, and test backup and recovery architectures. Implement database high availability solutions using replication technologies. Participate in maintenance activities for on-premise platform changes. Manage database platform deployment, installation, patching, and upgrades. Lead decisions on datacenter technology architecture. Plan and execute database migration projects across hosted datacenters. Requirements: Bachelor s Degree in Computer Science, Telecommunications, or related field. Minimum 1 year in integration, operations, and database administration roles. Excellent command of English language is a must. Proficiency in installing hardware and VMware solutions, integrating systems at customer sites, and documenting technical processes. Strong knowledge of processes and best practices is essential. Experience in deploying database monitoring solutions, designing backup and recovery architectures, and implementing high availability solutions using replication technologies. Familiarity with cloud services, strong problem-solving abilities, and a commitment to maintaining critical system metrics and performance.
Desired Candidate Profile
Education: Bachelor of Science(Computers) Gender: nm Nationality: Any Nationality
