Operations Excellence leader is responsible for Services Operations performance excellence, process governance, continuous improvement and efficiency of execution in countries, leveraging global tools and processes.
He /she is expected to drive Global Services Operations strategic initiatives under Annual Execution Plan and align country actions.
He/she directs efforts towards productivity, efficiency and cost optimization in the Services Operations organization and creates a continuous improvement culture within the function.
He/she is the SPOC for the Schneider Performance System (SPS)
qResponsible to drive initiatives through the Services Operations organization to improve productivity through efficiency creation :
qLabor utilization (Utilization rate/ billable rate/ overtime)
qOrganizational efficiency (capacity planning/ structure ratio/ under or over absorption)
qDeviation Vs. Standard time
qHourly rate process
qKaizen events and all potentials for medium-long terms improvements
qEstablish & own governance around S&OP L1/L2 & SIM process as per the playbook.
qSet up the governance to deliver all initiatives under the Annual Execution Plan (AEP).
qOperating model & E2E service processes and playbooks deployment and compliance
qDigitization Ensure good implementation & adoption of Services Execution tools (global applications and productivity tools) for SR enablement
qBalanced Score Card monitoring
qBusiness analytics for Operations Monitor open work orders (% scheduled), DVC timesheet adherence, DVC/MBC mapping job code alignment
qSPS deployment within Service Operations and drive Process Excellence/ Continuous Improvement culture. Engage the different stakeholders for a sustainable SPS action plan and result in the performance.
Education Engineering and/or Business University Degree
Technical requirements Services business & strategy knowledge, SE Finance essentials, Good understanding of the Lean principles and Root Cause Analysis
Language requirements English fluency is a must
Primary Location: EG-Cairo-Cairo
Schedule: Full-time
Unposting Date: Ongoing
