About Us:Chauf-fur is a leading pet transportation service dedicated to providing safe, reliable, and comfortable rides for pets and their owners. Our mission is to make pet travel stress-free and enjoyable. We are expanding our marketing efforts and looking for a dynamic Marketing & Creative Content Intern to join our team.
We are seeking a meticulous and analytical Operations, Customer Experience & Data Analytics Intern to assist in streamlining our service delivery and improving customer satisfaction. This role is perfect for someone who is passionate about operations management, customer service, and data-driven decision-making. You will be responsible for auditing operations, enhancing the customer journey, and analyzing data to provide actionable insights.
Operations Auditing:
Review and audit dispatcher logs, ride compliance, and service delivery to ensure efficiency and adherence to company standards. Identify areas for improvement and recommend actionable changes.Customer Experience Mapping:
Analyze the customer journey to identify key touchpoints and opportunities for enhancing the overall experience. Implement feedback mechanisms to gather insights and make necessary adjustments.Training Development: Assist in developing and updating comprehensive training materials and programs for new and existing employees. Organize regular training sessions and workshops to improve staff skills and knowledge.
- Employee Engagement: Plan and organize team-building activities, develop employee recognition programs, and conduct surveys to gauge employee satisfaction.
Data Analytics:
Analyze operational data, customer feedback, and performance metrics to provide insights that drive improvements in service delivery and customer satisfaction.Strategy Implementation:
Work with the management team to implement strategies aimed at operational excellence and superior customer experience. Loves pets!!- Currently pursuing or recently completed a degree in Operations Management, Business Administration, Data Analytics, or a related field.
Strong analytical skills with the ability to interpret data and provide actionable insights.
- Excellent organizational and time-management skills.
A passion for improving customer experience and operational efficiency.- Proficiency in data analysis tools such as Excel, Google Analytics, or other relevant software.
Ability to work independently and as part of a team.
Hands-on experience in operations management, customer experience, and data analytics.
- Opportunity to contribute to the operational excellence and growth of a dynamic company.
Mentorship from experienced professionals in the field.- A collaborative and supportive work environment.
A chance to be employed full-time with Chauf-fur if you are able to deliver superior results
Job Types: Temporary, Internship, Fresher
Contract length: 3 months
Pay: From AED1,
