IT Admin Manager

Key Responsibilities:

Procurement & Maintenance: Oversee the procurement, maintenance, and administrationof computers, officeequipment, and relatedhardware, ensuring optimal functioning and availability.

Corporate Software Administration: Manage and administer corporate software systems, ensuringall necessary updatesand installations are completed efficiently.

Security Policies: Deploy, enforce, and continuously monitor security policies and procedures to ensure compliance and protect organizational data.

Asset Inventory Management: Maintain accurate inventory records of IT assets, ensuring all equipment and software are tracked, updated, and accounted for.

Technical Support: Provide technical support to colleagues by diagnosing and resolving IT-related issues in a timely and efficient manner, ensuring minimal

disruption to operations.

Onboarding Assistance: Support the onboarding process by setting up new

employees with the necessary IT resources, including hardware, software, and access credentials.

Continuous Improvement: Identify and suggest enhancements to IT processes and equipment to increase operational efficiency and reduce downtime.

Knowledge & Expertise: Stay up-to-date with thelatest developments in IT support services, help desk procedures, and industry products to continuously improve the team's performance.

Issue Tracking& Reporting: Manage the IT issue tracking system, ensuring all

tickets are addressed in line with established ServiceLevel Agreements (SLAs),and regularly report on issueresolution metrics.

Leadership & Planning: Lead, mentor, and support the IT admin team, fostering a collaborative and high-performance environment. Develop strong plans to manage both critical and urgent IT challenges

RequiredSkills and Experience:

Strong leadership experience, with the ability to guide, mentor, and motivate a team.

Extensive experience in IT administration, managingcorporate software, hardware, and networks.

Excellent organizational skills, with the abilityto multitask and manage priorities effectively.

Strong understanding of security protocols, policies, and procedures.

Proven ability to handle urgentand critical IT issues with calmness and efficiency.

Experience in tracking and maintaining IT assets and inventory.

Expertise in onboarding processesand IT support for new hires.

Familiarity with help desk software, issue trackingsystems, and SLA reporting.

Ability to think strategically and suggest improvements to IT procedures and infrastructure.

Excellent problem-solving and troubleshooting skills.

Strong communication skills,with the abilityto explain technical issues to non- technical colleagues.

Qualifications:

Bachelor's degree in IT, Computer Science,or a related field (or equivalent experience).

Minimum of 5-7 years of experience in IT support/administration roles,with at least 2-3 years in a leadership/management capacity.

Relevant certifications (e.g., CompTIAA+, ITIL, Microsoft Certified IT Professional) are a plus.

What We Offer:

Competitive salaryand benefits package.

Opportunities for professional development and career advancement.

A dynamic, collaborative, and innovative work environment.

The chance to lead and shape the future of IT admin supportwithin the organization.