IT Analyst

Equiti is a pioneering fintech firm and world-class provider of multi-asset fintech products - from liquidity solutions to in-house tech hubs to online trading platforms. With over 400 global specialists in 9 languages, Equiti provides clients with access to individual, professional, and institutional brokerage services in Europe, the Middle East, and Africa.

At Equiti, we believe that financial opportunities can unlock potential for everyone, everywhere. We're on a mission to deliver accessible online trading products around the world through education and accessibility.

Think finance is stuffy Think again.

We see Equiti as a new breed of broker, and we are on the lookout for talented individuals who can perform and excel in a dynamic and innovative working environment. Our Infrastructure department would like to welcome a detail-oriented

IT Analyst in our office in Amman.

The IT Analyst is responsible for providing first and second line technical support to Equiti internal staff and must be able to work whilst communicating with the ITOC team locally and globally if required. The ITOC is measurable with SLAs for all tickets and requests to ensure support issues are processed and completed in a timely manner. ITOC members will support the local branch they are working in regionally and they will assist with support for other branches globally.

Responsibilities

Onboarding

• New starter request
• Process tickets
• User profiling and setup
• IT inductions

Offboarding

• Leaver requests
• Revoke system access
• Protection of Equiti Systems

System setup and profile creation

• File server access
• Department share access
• Home folder provisioning
• Active Directory
• Provision access groups
• Active Directory profile creation
• Active Directory profile deletion
• Desktop enrolment
• OU management
• GPO management

Microsoft Office 365

• Exchange Email
• 365 group management
• SharePoint
• OneDrive
• Microsoft Teams
• Zoom
• Atlassian Jira & Confluence
• LastPass
• Sophos

Operational Support

• Local server room
• Firewalls
• Switches
• Wi-Fi
• CCTV
• Patch management
• Racking of servers
• Changing failed components (HDD, PSU)
• Power and cooling

Skills & Competencies

• Security / cyber security
• Windows Support
• Mac Support
• Windows Server and Active Directory administration
• VOIP Support

Experience Requirements

• Financial services technology background is preferred
• 2 years of experience in IT support
• BSc in computer engineering, information systems or related majors.
• An ITIL Foundation is a preferable.
• CCNA R&S will be preferable.
• MCSA and MCSE will be preferable.
• CCNA R&S will be preferable.
• MCSA and MCSE will be preferable

Perks

Each of our offices has its special perks; be it no ties, free lunches, charity events, or a hybrid work policy but whenever you walk into an Equiti office, you're sure to see a friendly face. We encourage international collaborations and always keep our eyes open to how we can do more.

The benefits you can expect at your Equiti workplace include:

• Competitive salary package
• Performance-based bonus
• Medical insurance coverage for employees and family members
• Smart working options
• Employee wellness initiatives
• Personalized career development
• Company lunch in the office
• Regular company events

With energy, drive, and imagination, there's no limit to where your career can go at Equiti. With a diverse workforce and geographical spread of offices, we strongly support career development initiatives as well as provide a range of opportunities for professional and life experiences.

Equiti is an equal opportunity employer.

Equiti refers to a group of companies consisting of seven regulated financial services companies licensed to operate in the respective jurisdictions of their incorporation, in addition to our tech and marketing hubs. Equiti has presence in Africa, Europe, and the Middle East.