Purpose of Job
Jobholders at this level may be regarded as a source of expertise and are responsible for developing frameworks, policies and operational plans. They also analyze complex issues, understand business needs, bring together multiple concepts and translate them into tangible actions and support to enhance performance of the function.
Job Responsibilites
- Communicate and collaborate with departments and end users, build mutual relationships, and facilitate the cooperation and the flow of information
- Interact with business users on regular basis, capture and analyze requirements for new business solutions or enhancements received across the business to assess priorities, and coordinate demand planning activities
- Consolidate all interpreted analysis and results, provide input to IT Planning and Support and IT Enterprise Architecture, and accordingly highlight requirements that are deemed strategic and major in nature
- Gather Business Requirements Documents (BRDs), conduct deep review and analysis, align with functional needs to ensure proper understanding and documentation, and circulate the BRDs for reviews by end users and key stakeholders in order to facilitate approval and sign-off
- Receive and analyse IT systems change requests, provide recommendations for Senior team on the implementation of accepted requests and translate business requirements into technical specifications; or formulate appropriate responses on rejected requests
- Assess IT projects (e.g. Business Value, Risk) in collaboration with IT Planning and Management, recommend initiatives to optimize and rationalize the IT spending and the utilization of IT resources, and accordingly develop the definition and prioritization of the projects portfolio
- Interviewing business users to understand the As-Is detailed workflows of ZATCA activities, understand their business needs, interpret and analyze all data, and accordingly suggest improvements or process modifications
- Collect business requirements of ZATCA new services and change requests, assess the requests, and provide needed inputs to relevant functions to develop the new / updated business processes
- Observe the introduction of new technologies and solutions at ZATCA, evaluate the performance business processes to ensure alignment with IT systems and business requirements, and recommend needed adjustments and improvements to the developed business processes
- Support in the documentation of new services, solutions, and technologies, contribute in the preparation of user manuals and training material and contribute in conducting training to ZATCA's employees to improve their knowledge
- Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
- Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
- Escalate complex problems to the relevant person to ensure cases are closed
- Perform other duties as requested
- Train junior staff on the different job activities to ensure transfer of know-how
- Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
- Support junior staff or direct reports in order to execute their duties according to set policies and processes
Job Details
Communication and Contacs
Eductaion
- Bachelor's degree in Computer Science, Information Technology, or equivalent is required
- Master's degree in Information Technology Management, Computer Science, Business Administration, or equivalent is preferred
Experience
An optimal of 8 years of relevant experience, with a preferred 3 years of experience in managerial level
Competencies
Communication - Developing
Solutions Requirements Planning and Articulation - Advanced
Professionalism - Proficient
Project Management - Proficient
IT Compliance - Proficient
IT Change Management - Proficient
Results Oriented - Proficient
Business Solutions Testing and Quality Control - Advanced
Customer Focus - Proficient
Change Enabler - Developing
