Job Description
Provide technical support to end-users via phone, email, chat, or in person, addressing hardware, software, and network-related issues.
Diagnose and troubleshoot technical problems, using knowledge bases, documentation, and technical expertise.
Resolve user issues related to computer hardware, software applications, operating systems, and peripheral devices.
Install, configure, and deploy computer systems, applications, and software updates according to company standards and guidelines.
Collaborate with team members and other IT personnel to escalate and resolve complex technical issues in a timely manner.
Conduct system maintenance, including software updates, patches, and backups, to ensure the stability and reliability of IT infrastructure.
Assist with the management and administration of user accounts, permissions, and access rights.
Stay up-to-date with the latest technology trends, advancements, and best practices in the field of IT support.
Maintain a high level of professionalism, customer service, and positive attitude when interacting with end-users.
Desired Candidate Profile
Profile:
Bachelor s degree in Computer Science, Information Systems, or a related subject.
From 5 - 7 years of experience in the same field.
Understanding of concepts, configuration, and troubleshooting of computers, network, surveillance, and telecommunication applications and systems (MS-Office, Email, Internet technologies, security cameras, ADSL/VDSL routers, switches, etc.)
Previous experience in manufacturing environment is preferred.
Knowledge of Helpdesk systems & procedures.
Knowledge of ITIL is preferred.
Ability to work independently and as part of a team.
Writing, editing and proofreading skills.
Logical and systematic problem-solving ability.
Customer service skills.
Communication skills.
Maintain confidentiality of information.
Days Off: 1 Days-Off [Friday] & the first 2 Saturdays form every month .
Education:
Bachelor of Science(Computers)
Gender:
nm
Nationality:
Any Nationality
