About the company
Damas Jewellery is the leading jeweller in the Middle East with its foundation dating back to 1907. Headquartered in Dubai, United Arab Emirates, Today it operates 150 stores across the GCC and employs more than 1200 people. Over 40 prestigious international brands are part of Damas Jewellery varied portfolio alongside its own branded in-house collections, offering customers a wide range of designs suited to all occasions.
Website: http://www.damasjewellery.com
Role Overview and Responsibilities
Job Objective
Provide support in the areas of Hardware, IT Security & Network maintenance, office application Support & installation, reporting, and analysis.
Key Performance Indicators
- System Issue resolution in a timely manner
- Ability to independently handle complex situations
- 3.No deviation from established standards related to maintenance of IT infrastructure, Networking, and System Administration.
- Principle Accountabilities
- To ensure implementation and maintenance of the IT Infrastructure, Networking, System Administration and Cyber Security
- Installation of OS, Applications on servers, and IT systems for Users and Retail stores.
- Providing ServiceDesk Support and resolution of Hardware, Networking, and System Administration related issues
- All system administration functions like User Access control, Backup & Restoration, System Updates, Virus Management, Spam Management, Footfall, T&A
- Implementation of all Security related policies and procedures as per ISO 27001 standards
- Ensure LAN / WAN connectivity across all Branch Offices and shops across the country and with the HO IT Data Center.
- Support Business Application team members
- Support all Retail stores for system administration, Hardware and networking related issues
- To execute Standard Operating Processes and Policies of the Division
- IT Asset Management
Required Experience, Qualifications, Skills and Knowledge
Qualifications and Education
- Graduate in Computer Applications.
- MCSA/CCNP/CCNA/MCSE
Experience:
- Min 5-7 years of relevant experience
Core Competencies:
- Excellent communication skills.
- Agile & Problem-solving capability.
- Display initiative & team spirit.
