IT Functional Specialist

Basic Function

The IT Functional Specialist will specialize in a specific technology, line of business, domain or industry within the JHAH IT organization.

Scope

Provide and define a feasible IT solution, its implementation, its interaction with existing systems and improve the cost effectiveness of a project.

Principal Contacts

JHAH Team Lead, Team members, and JHAH Employees.

Principal Duties

General Duties

• Be an authority in his/her area of specialization
• Analyze the existing systems and highlight areas of improvement
• Enhance opportunities by identifying new software/service to be developed
• Analyze and decompose complex requirements
• Ensure seamless transitions based on gap analysis
• Document requirements, create functional specifications and prepare wireframes/flowcharts
• Oversee the development of the product as per the specifications
• Facilitate change and configuration management
• Monitor performance, discover variances and propose necessary actions
• Validate the functionality of the end product according to the requirement specifications and
• Prepare technical user manuals, system configuration documents and other technical reports.

Epic Principle Duties (Applicable for Epic Analyst or Instructional Designer Only)

• Work with clinical operational users to ensure that workflows in the system are clinically accurate and according to MoH, CBAHI, and JCIA standards
• Observe and meet with clinicians at their place of work to validate that configuration is correct and optimized for the relevant medical specialty and/or area requirements
• Update training materials, tip sheets, and training environment to reflect agreed on hospital and clinic workflows
• Schedule and conduct new hire, upgrade, or additional training as required for clinicians and end users accordingly to their specialty area
• Foster and maintain strong communication and collaboration with operational counterparts to build and provide analytical and evidence based tools focused on patient safety and satisfaction

Education

• Bachelor of Science (BS) degree in Information Technology, OR
• Bachelor of Science (BS) in Nursing, Pharmacy, Informatics or other medical specialty (for Epic Clinical Analyst and Instructional Designers Only)
• Master's degree preferred in a related field.

Experience

• Minimum of 10 years experience in area of specialization.
• Analytical and investigative skills
• Ability to understand the bigger picture
• Working knowledge of data and process modelling
• Elicitation and comprehension skills and
• Grip over database concepts like DBMS, ETL and SQL

Certifications/Other requirements as applicable

• Good command over spoken and written communication
• Organizational and presentation skills
• Interpersonal and managerial skills