Job description:
Duties & Responsibilities:
- Provide first-level technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware and software issues, including desktop operating systems, applications, and network connectivity.
- Strong Troubleshooting in Windows and applications
- Install, configure, and maintain computer hardware and software.
- Troubleshoot and resolve network connectivity issues.
- Maintain accurate records of all technical support incidents through the Ticketing System
- Assist in the system administration of servers and related infrastructure.
- Experience with Hyper-V virtualization and managing virtual environments.
- Familiarity with Active Directory (AD) and its components, including users &Groups account management, group policies, and domain services.
- Manage Microsoft services such as: Print Servers, File Servers,...
- Good Knowledge of Office 365 Services
Qualifications:
- Bachelor's degree in information technology with grade Very good or Excellent
- At least 2:3 years of experience in a similar position.
- Certified MCSE is a must.
- Strong understanding of computer hardware and software.
- Fluency in English, both written and verbal
- Excellent troubleshooting and problem-solvingskills.
