At Hikma we put better health within reach, every day in more than 50 countries around the world. For more than 40 years, we've been creating high-quality medicines and making them accessible to the people who need them. Headquartered in the UK, we are a global company with a local presence across the United States (US), the Middle East and North Africa (MENA) and Europe, and we use our unique insight and expertise to transform cutting-edge science into innovative solutions that transform people's lives. We're committed to our customers, and the people they care for, and by thinking creatively and acting practically, we provide them with a broad range of branded and non-branded generic medicines. Together, our 8,600 colleagues are helping to shape a healthier world that enriches all our communities. We are a leading licensing partner, and through our venture capital arm, are helping bring innovative health technologies to people around the world. For more info Disclaimer: EMPLOYMENT RECRUITMENT FRAUD ALERT Please be advised that the Hikma Pharmaceuticals Group does not ask its employees or prospective employees to wire any money either to its bank accounts or to any third party, and does not conduct employment interviews via any social media platform, Google Hangouts, Yahoo! Messenger, text message, or e-mail. Unfortunately, employment scams are increasingly common and it is important to remain vigilant when conducting a job search. For more information about these scams, see the UK National Fraud Intelligence Bureau's website and the US Better Business Bureau's article on the subject. If you receive a request to send money through any means or a request for personal information from anyone claiming to be a Hikma recruiter, DO NOT REPLY. Instead, please forward the communication(s) to us at [Confidential Information] so that we may provide it to relevant law enforcement agencies, as appropriate.
Website
http://www.hikma.com
Duties & Responsibilities:
- Provide first-level technical support to end-users via phone, email, and in-person.
- Diagnose and resolve hardware and software issues, including desktop operating systems, applications, and network connectivity.
- Strong Troubleshooting in Windows and applications
- Install, configure, and maintain computer hardware and software.
- Troubleshoot and resolve network connectivity issues.
- Maintain accurate records of all technical support incidents through the Ticketing System
- Assist in the system administration of servers and related infrastructure.
- Experience with Hyper-V virtualization and managing virtual environments.
- Familiarity with Active Directory (AD) and its components, including users &Groups account management, group policies, and domain services.
- Manage Microsoft services such as: Print Servers, File Servers,...
- Good Knowledge of Office 365 Services
Qualifications
- Bachelor's degree in information technology with grade Very good or Excellent
- At least 2:3 years of experience in a similar position.
- Certified MCSE is a must.
- Strong understanding of computer hardware and software.
- Fluency in English, both written and verbal
- Excellent troubleshooting and problem-solving skills.
