Parkville is committed to diversity, equity, and inclusion, and all employees are expected to support these values in all aspects of their work
Responsibilities:
- Serve as the first point of contact for end users seeking technical assistance via phone, ticketing system, email, and in-person.
- Provide remote troubleshooting and support through diagnostic techniques and pertinent questions.
- Support end users on a corporate network, including Switches, Subnets, Routers, VLANs, DNS, Network Shares, Network Storage, File/Print services, Directory Services, etc.
- Determine the best solution based on the issue and details provided by end users.
- Walk the users through the problem-solving process, ensuring clear and concise communication.
- Identify and suggest possible improvements in procedures and workflows to enhance efficiency and user experience.
- Manage PC setup and deployment for new employees using standard hardware, images, and software.
- Perform timely workstation hardware and software upgrades as required.
- Track assets, maintain accurate documentation, and ensure proper inventory management.
Education :
- Bachelor's degree in IT, Computer Science, Engineering, or relevant field, or equivalent years of hands-on experience.
Experience:
- From 2 to 3 years of experience in a help desk specialist or user support role.
