IT Release and Change Manager

A major distributor in the region is looking to hire an IT Release and Change Manager.
Role Purpose: The IT Release and Change Manager, Lead ensures that all changes to the production environment follow standardized procedures to protect the company s IT services. This role involves defining, documenting, and implementing policies for IT Change Management, providing guidance to ensure changes are managed efficiently and with minimal risk.
Key Responsibilities:
1. Change Management
- Ensure standardized procedures for managing IT changes.
- Work with change requestors to ensure all change records are complete and well-assessed.
- Log and prioritize all Requests for Change (RFCs) while assessing associated risks, urgency, and impacts.
2. Collaboration and Coordination:
- Collaborate with teams and Project Managers on planned projects and changes.
- Facilitate Change Board Advisory (CAB) meetings and technical reviews.
- Address and escalate issues and conflicts as necessary.
3. Validation and Reporting:
- Validate that changes have been implemented successfully.
- Develop and maintain a release management plan. - Provide regular reports on change statistics and efficiency.
4. Change Classification and Implementation:
- Classify change requests and coordinate development, testing, and implementation. - Develop and test rollback plans to minimize potential issues.
- Ensure rollback plans are communicated and ready for execution if needed.
5. Leadership and Communication:
- Foster a Change Management culture and lead continuous improvement efforts. - Communicate the impact of changes to management and users.
- Provide 24/7 Change Management support and perform additional duties as required.
Key Competencies & Skills:
- Leadership and team management
- Expertise in Change Management
- Coordination of enhancements and upgrades
- Facilitation of change requests and meetings
- Strong reporting, documentation, and verbal communication skills
- Analytical reasoning and customer service orientation
- Knowledge of IT Service Management trends and tools
Role Requirements
Education:- Bachelor s Degree or Diploma in Computer Science, Information Systems, or a related field.
Experience:
- At least 8+ years in an IT Service Management environment.
- ITIL Foundation Certificate in IT Service Management is a plus.
Knowledge:
- Familiarity with Change Management and international best practices.
- Strong project management knowledge and experience.
Skills & Competencies:
- Familiarity with Change Management tools and processes
- Knowledge of Release Management, Configuration Management, and version control tools
- Strong documentation and communication skills
This role is crucial in ensuring that IT changes are managed efficiently, risks are minimized, and the company s IT services remain reliable and high-quality.

Desired Candidate Profile

Education:
Bachelors in Computer Application(Computers)
Gender:
nm
Nationality:
Any Nationality