Job Description:
- Provide L1 technical support to end users for all desktop/laptop issues related to hardware and software thereby providing effective desk side support to users.
- Coordinate with IT Helpdesk to resolve user hardware / software issues on desktops / laptops.
- Resolve problems related to network printers and escalated major printer issues.
- Interact internally/externally with all end users and customers on a daily basis to achieve department/work unit goals and initiatives.
- Assist in creating operational documents, training materials, help subsystems, user documentation and technical project documentation, as required and make recommendations on technical issues for process improvement.
- Assist in maintaining documentation of infrastructure procedures, operation instructions, user manuals, quality assurance program & IT Standards, policies for future reference and retrieval.
- Provide daily status updates on helpdesk issues / requests and calls attended to management for review and decision making.
Required Skills & Qualifications:
- Bachelor's Degree preferably in IT
- 3+ year relevant experience
- Knowledge of IT Service Support Functions.
- Good English Communication Skills
