Manage on-site support activates across Majorel premises.
Ensure on-site resources are properly allocated,
Ensuring that global strategy and technical standards are adhered and deployed locally.
Overseeing IT capabilities such as Capacity Management, Availability Management, Service Level Management and Performance Reporting.
Daily monitoring of on-site support tickets, KPIs, and make sure that tickets are escalated if needed.
Ensure that Problem related to tickets are delivered on time and fully addressed by the owner
Assist to improve complex processes by recommending solutions & escalate on site issues
Handle technical hardware issues with suppliers through Supply Chain team
Monitor assets life cycle and manage warehouse/inventory activities.
Closely working with the supply chain leaders to manage purchases of technological equipment & software & provide a technical interface to ensure full understanding of company needs
Participate in the implementation of IT projects & solutions.
Identify and manage tasks, issues, risks, and action items
Using methodology values, principles, and practices to plan, manage, and deliver solutions.
participate in the annual budget and ensure cost effectiveness
Ensure that the service is timely and accurate on daily basis
Following up on team progression & Conducting meetings & performance appraisals with the team to track performance..
Ensure understanding & compliance with Majorel vision mission and values and follow regulatory Majorel policies & procedures.
Ensure subordinates comply with the code of conduct and policies.
Working with Global and regional teams to ensure alignment and continuous cooperation.
Stay up to date on new trends, best practices and marketing initiative
Additional task can be assigned at any time
Educational Background:
Bachelor's degree in Computer Engineering or computer science or Information Technology or equivalent
Technical Skills: : (knowledge, experiences, IT tools/software, languages)
Level Of English: Excellent Level
7 years minimum experience in the same role or relevant experience
Strong technical troubleshooting skills
Strong technical background.
Soft Skills:
Leadership and management experience.
Outstanding communication verbal & written and presentation skills.
Proactive and problem-solving skills.
An ability to innovate, adapt and execute in a dynamic environment with clear management and leadership skills
