General Description of Role and Responsibilities:
Provide exceptional customer service via phone, in person, and email as appropriate.
Resolve 2nd3rd level site support issues, including second-level troubleshooting connectivity, mobile devices, hardware, and software issues.
Troubleshoot corporate equipment connecting to the LAN and WAN, including VPN and remote users.
Perform user administration duties.
Travel to job sites and offices.
Perform tasks utilizing AD.
Remote Desktop support.
Responsible for setting a plan and commencing a new officesite setup and decommissioning.
Web-based ticketing systems (basic knowledge), logging customer/employee queries.
Advanced printer / peripheral device troubleshooting.
Install, modify, and repair computer hardware and software.
TCP/IP, DNS, and DHCP knowledge.
Set up workstations with computers and necessary peripheral devices (routers, printers, etc.).
Check computer hardware (HDD, mouse, keyboards, etc.) to ensure functionality.
Install and configure appropriate software and functions according to specifications.
Develop and maintain local networks in ways that optimize performance.
Provide orientation and guidance to users on how to operate new software and computer equipment.
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
Identify computer or network equipment shortages and place orders.
Qualifications, Experience, Knowledge and Skills:
Proven experience as IT specialist or relevant position.
Degree in Computer Science, engineering, or a relevant field.
3-5 years of experience as a Site Support Analyst or 2-3 years of hands-on experience working with the end-user desktop support role.
Microsoft operating system Knowledge.
Microsoft Windows Servers Knowledge.
Good diagnostic and problem-solving skills.
Good communication ability.
Native language and intermediate level in English.
In-depth understanding of diverse computer systems and networks.
Good knowledge of internet security and data privacy principles.
Certification as IT Analyst will be an advantage (e.g., CompTIA A+, NET+, Microsoft Certified IT Professional, Azure Fundamentals).
All Hill International job opportunities are managed solely by our Talent Acquisition team. Check for official job listings here www.hillintl.com/careers. Beware of fraudulent communications.
