Job Description
ERP Systems:
Train branch employee on company ERPs and act as 1st line of support for any problems to ensure business continuity
Train branch employees on company application to ensure smooth work operations
Provide proper support for branch employees on company s ERP to ensure smooth work flow
Communications:
Setup internet connection and apply company polices on IT Devices as department policy.
Ensure Internet landline and 4G are operating well to ensure business continuity with no delays
Ensure MPLS (Multiprotocol label switching) VPN (Virtual Private Network) quality and solve any issues with services provider to ensure mail and system are working efficiently
Provide proper support for Switches & Routers to ensure smooth work for IT devices
Security & Firewalls:
Troubleshoot firewall and updates its policies to ensure its continuity and secure company data
Ensure accurate and right performance of Operating Systems (OS) & firewall programs to secure company data
Devices Support:
Creates new users on IT devices at the branch as per company policy
Install all needed programs on IT Devices at the branch to ensure smooth work operations
Provide needed support for Printers, PCs, Handhelds and Tablet devices to ensure smooth work flow
Replace Ink Cartridge for different printers & ensure its working effectively
Backups:
Perform regular backup for all data related to users on all branch PCs and monitor backup jobs and ensure backups are completed successfully
Transfer to backup internet connection in case of any problems in landline to ensure smooth work flow
Help Desk:
Review and ensure all IT issues and tickets are closed on IT System as per agreed SLAs
Respond to branch employee s IT issues and try solve it in order to ensure customer satisfaction
Review and delete users accounts for resigned/stopped employees at his branch as per company security policy
Communicate with IT Team regarding employees needs to create users or emails and new devices to ensure smooth work flow
Desired Candidate Profile
Profile:
Bachelor's degree in computer science or engineering is more preferable
1-2 years of experience in the same field
MCIPT 2008, CCNA or MCSA is preferable
Multitasking and time-management skills, with the ability to prioritize tasks
Good command of English language
Education:
Bachelor of Science(Computers)
Gender:
nm
Nationality:
Any Nationality
