Job Description
Technical Support: Provide day-to-day technical support to employees, resolving hardware and software issues, and assisting with troubleshooting on desktops, laptops, printers, and network devices.
System Maintenance: Monitor and maintain servers, networks, and IT systems to ensure high availability and optimal performance.
Network Administration: Manage and maintain the company's local area network (LAN), wide area network (WAN), and internet connectivity.
Software Installation and Updates: Install, configure, and upgrade software and applications as needed. Ensure all systems are up to date with the latest patches and updates.
Data Backup and Recovery: Ensure regular backups are conducted and maintain disaster recovery protocols for critical data and systems.
Cybersecurity: Implement and enforce cybersecurity measures to protect company data, including firewalls, antivirus software, and other security protocols.
Documentation: Maintain accurate records of IT assets, system configurations, and software licenses. Document troubleshooting procedures and solutions for future reference.
Training and Support: Provide basic IT training to employees on new software and technologies. Assist staff with onboarding and ensure they are equipped with the necessary tools to perform their tasks.
Vendor Management: Coordinate with third-party vendors for hardware and software purchases, repairs, and support services.
IT Projects: Assist with IT projects such as system upgrades, migrations, or the implementation of new technology solutions.
Requirements
Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
Experience: 1-3 years of experience in IT support, network administration, or a similar role.
