Job Description :

Dutiesandresponsibilities

• Proficient in Office 365 Admin Center and Microsoft technologies, including Windows 11, Microsoft 365 Apps, and MS Teams.
• Experienced in upgrading systems (Cortex, Qualys, etc.) and managing BioTime and Suprema access control systems.
• Handle onboarding and offboarding of users by preparing devices, installing applications, and managing IT assets.
• Administer SCCM for image creation, application deployment, and user support for 120+ staff at HQ and branches, resolving hardware and software issues.
• Configure SIP phones and coordinate with cloud telephony providers for user management.
• Perform mailbox and OneDrive backups using Veritas SaaS utility, manage printers, and maintain general knowledge of Active Directory and Azure AD.
• Manage daily ticket queues, troubleshoot system issues, and document technical processes, ensuring follow-up on client IT system functionality.
• Report security issues and support events like Youth City 2030.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field

• Have Technical skills

Skillsrequirements

• Attention to Detail and Organization: Strong analytical abilities, excellent time management, and multitasking skills to thrive in fast-paced environments.
• Communication and Collaboration: Effective communicator with experience working along side solution partners and systems integrators, coordinating with clients and suppliers for IT requirements.
• Technical Proficiency: Proficient in Microsoft Windows and Office, with a solid understanding of current technology trends and systems monitoring. Over 10 years of experience in support desk roles for both Microsoft and non-Microsoft environments.
• IT Support and Problem-Solving: Capable of resolving IT infrastructure and network issues, with rapid problem-solving skills and critical thinking.
• Project Management: Active participation in IT projects, taking accountability for departmental services, and providing technical support, documentation, and feedback.