Minimum 2 Years of Hands-on experience on deskside support Good knowledge of Windows 10 , Outlook, Exchange, and Active Directory Good written and verbal communication skills Printers, IP Phone hands on experience
Staying up-to-date with the latest industry trends and technologies in order to improve overall IT support capabilities. ITSM tool - Basic knowledge on usage of ITSM tool, ITIL Processes Basic understanding of IP protocols, Office 365
Google Suite (Workspace) Administration experience.
Responds and resolves all assigned calls within prescribed SLA.
Manages own workload; diagnoses and fixes the issues of end user systems related to Hardware & Software issues.
Complies with the service levels pertaining to end user support.
Works with third parties to resolve various technical issues.
Updates Call Management System, clearly specifies progress and resolution details.
Accountable for Installation of Software's, IT Asset Management, Printer Service, LAN Connectivity, etc.
