The International University of Science & Technology in Kuwait (IUK) is a newly established private university in Kuwait, with a new Campus located in the heart of Kuwait near the Avenues Mall. Fully accredited by the Private Universities Council (PUC), the University offers a wide range of academic programs in Engineering, Business, and Arts and Social Sciences. In addition to the academic programs, the IUK has established the University Foundation Program (UFP) that offers English and Math foundation programs.
IUK IT Department is seeking a highly motivated and experienced Systems Administrator to join our IT department.
Position Summary
This role is critical in ensuring the smooth operation, security, and maintenance of our IT infrastructure, which includes both on-premises servers, cloud-based services (with a focus on Microsoft 365), and collaboration tools like Microsoft Teams. You will play a key role in supporting faculty, staff, and students across the university.
Responsibilities
- Manage, configure, and maintain both on-premises and cloud-based server infrastructure, including physical servers, virtual machines, and cloud instances in platforms like Azure.
- Manage, configure, and maintain Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and Microsoft Entra ID.
- Microsoft Teams Administration:
- Manage team creation, deletion, and lifecycle.
- Configure team settings, including membership, guest access, messaging policies, and meeting options.
- Implement data loss prevention (DLP) policies for Teams chats and channels.
- Manage external access and guest user permissions within Teams.
- Monitor and troubleshoot Teams related issues, ensuring optimal performance and user experience.
- Stay up-to-date on the latest Teams features and functionalities, and implement them to enhance collaboration across the university.
- Implement security best practices for user accounts, data access, and overall Microsoft 365 environment.
- Monitor system health, performance, and capacity, and proactively identify and resolve any issues.
- Perform user provisioning, de-provisioning, and manage user permissions within Microsoft 365.
- Automate routine tasks using scripting languages like PowerShell.
- Perform server maintenance tasks, including patching, updates, and disaster recovery procedures.
- Experience with server hardware troubleshooting, including diagnosing and resolving common hardware failures.
- Possess a strong understanding of server operating systems, such as Windows Server and Linux.
- For cloud-based infrastructure, demonstrate experience with cloud service provider Microsoft Azure, including VM management, storage solutions, and networking.
- Troubleshoot technical problems related to Microsoft 365 services and provide support to faculty, staff, and students.
- Stay up to date on the latest Microsoft 365 features and functionalities, and implement them to improve efficiency and user experience.
- Document system configurations, procedures, and troubleshooting steps.
- Collaborate with other IT professionals to ensure seamless integration of Microsoft 365 with other university systems.
Education
- Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
- Microsoft Certified Azure Administrator Associate
- Microsoft 365 Administrator Expert
- Microsoft Teams Administrator Associate
- Identity and Access Administrator Associate
- Red Hat Certified System Administrator (RHCSA) (for Linux experience)
- CompTIA Server+
- Additional relevant IT certifications are a plus.
Experience
- Minimum 3 years of experience managing Microsoft 365 in a large enterprise environment.
- Experience working in a higher education environment is preferred.
Technical Skills
- Experience with server hardware components, such as CPUs, memory, storage, and networking.
- Familiarity with server virtualization technologies like Hyper-V and VMware.
- Experience with cloud platforms like Microsoft Azure.
- Strong understanding of Active Directory and directory synchronization.
- Experience with scripting languages like PowerShell.
Behavioral Skills
- Excellent problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
