Job Description
In this Role, Your Responsibilities Will Be:
- Monitors applications and infrastructure alerts and proactively resolves or escalates alerts if deemed necessary.
- Troubleshoot cases by reviewing systems or data log files and proactively look for solutions.
- Collaborate and work closely with Tier 2 engineers in resolving escalated cases.
- Concise in creating, updating, and resolving cases via ServiceNow ticketing system.
- Diligently adhere to Operation's Standard Operating Procedures and Processes while handling cases.
Who You Are:
- First-line engineer to handle malfunction & technical request cases related to production flow, system or infrastructure within stipulated SLA.
For This Role, You Will Need:
- Able to create knowledge articles / OCAP (Out of Control Action Plans) when the need arises.
- Coordinate and / or participate in ad-hoc projects.
- Able to work on a 24x7 rotating shifts all year round.
Preferred Qualifications that Set You Apart:
- Degree in Computer/ Information Technology or equivalent.
- At least 2 years of working experience in system/network/software troubleshooting.
- Knowledge in Windows and Linux system administration, Networking/ Security is an added advantage.
- Proficiency in written/verbal English. Mandarin is an added advantage. Preferred Qualifications
- Experience and knowledge in semiconductor testing environment
- Database administration (SQL server) is preferred.
- Candidate must be independent, self-driven, customer oriented with good interpersonal communication skills and must be able to work as a team
Our Offer To You:
By joining Emerson, you will be given the opportunity to make a difference through the work you do.
Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.
We are committed to creating a global workplace that supports diversity, equity and embraces inclusion.
We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.
We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.
Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.
Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company's values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
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