We are looking for
Experienced Technical Support Engineer with Good Command of English and Excellent customer service skills to act as the initial pointofcontact for troubleshooting Servers, desktops, software, network and monitoring service availability for our customers. In addition, this role will be responsible for managing backups, antivirus, installation of Microsoft Patches, User and mail box creation; Password reset; supporting connectivity.
- Duties and Responsibilities
Troubleshoot the issues related to Server Operating System
- Troubleshoot the issues related to desktop, laptops, printers and Microsoft Office applications
Respond and diagnose problems through discussion with users and supervisor- Work closely with L2 team in Managing the Network, VMWare and HyperV Infrastructure
Build, deploy and maintain standard Windows updates and application installation packages
- Monitor and Manage the backups, Antivirus
Monitor customers IT infrastructure, connectivity, and availability- Monitor and Manage the Azure Cloud Infrastructure, Microsoft 365 applications
Be aware of latest security threats and be able to quickly respond or recommend course of action to IT management as threats arise
- On a scheduled rotation, provide offhours emergency coverage for evenings, weekends and holidays
Other duties and responsibilities as assigned based on business needs
- Knowledge, Skills and Experience
5 to 6 years of Desktop and Server support experience- Extensive knowledge of Microsoft Windows Server 2008/R2 and 2012/R2, Active Directory, and Exchange administration, SQL administration are required
Fouryear degree in Computer Science
- Microsoft Certified System Engineer (MCSE) is Mandatory
Basic network trouble shooting- General understanding of ITIL Process
Experience providing customer support for server application software in a multisite enterprise
- Excellent customer service skills, including verbal and written communication skills
Excellent organizational and troubleshooting skills- Able to handle multiple tasks in a fastpaced environment
Ability to create and maintain positive and professional business relationships with both internal associates
- Proven diagnostic problem solving and solution development capabilities required
Fluency in English language.
Job Type: Full-time
Pay: AED5,- 00 - AED6,000.00 per month
Application Question(s): - Do you have strong Knowledge and Experience in Firewall and Antivirus
When you can start
- Do you have strong Knowledge of Microsoft 365 Applications, SharePoint and one drive
Do you have strong knowledge of active directory, local exchange, group policy
Experience:- Desktop and Server Support: 3 years (Required)
Language: Tagalog (Required)
License/Certification:
ITIL (Preferred)
Willingness to travel:
50% (Preferred)
