ENGIE SOLUTIONS MIDDLE EAST
ENGIE Solutions is part of the ENGIE Group, a global reference in low-carbon energy and services, with more than 96,000 employees.
At ENGIE Solutions, we believe in providing solutions, not just services. We bring to the table integrated, tailor-made, financed, technology-enabled, and data-driven facility management solutions that improve energy and asset performance for cities, communities, industries, and properties.
The company is committed to investing in countries through empowering the local workforce, implementing smart technology solutions and know-how, and delivering financed and guaranteed energy-efficient projects for our customers.
Industry: Facilities Management
Job Title: IT Technician
Position Reports to: Facility Manager
Location: Dammam, Saudi Arabia
SUMMARY: Support and maintain data center infrastructure; ensuring the availability, reliability, and performance of data center equipment and systems.
PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES:
- Network & Infrastructure Support: Configure, monitor, and maintain network hardware and systems, including routers, switches, and firewalls
- Troubleshooting & Issue Resolution: Diagnose and resolve technical issues related to networking, connectivity, and hardware within the data center environment
- System Maintenance: Perform regular preventive maintenance on data center equipment, including servers, network devices, and storage systems
- Security & Compliance: Ensure compliance with data center security protocols and policies. Apply patches and updates in line with security requirements
- Documentation: Maintain accurate records of maintenance activities, network configurations, and equipment inventory
- Installation & Upgrades: Assist with the setup, installation, and upgrade of network and server hardware, cabling, and other infrastructure components
- Collaboration & Communication: Work closely with IT and support teams to ensure smooth data center operations and quick resolution of issues.
EDUCATION / CERTIFICATION / KNOWLEDGE:
- Bachelors degree in Telecommunication Engineering, Electronics or equivalent
- CCNA (Cisco Certified Network Associate) and JNCP (Juniper Networks Certified Professional) required
- Proficiency with networking concepts (TCP/IP, VLANs, routing, switching)
- Strong understanding of cabling, power, and cooling standards in data centers
- Demonstrated proficiency in the Microsoft Office environment including Word, Excel, PowerPoint, and Outlook.
EXPERIENCE:
- Requires 5+ years in data center or IT infrastructure support roles
- Experience with monitoring tools and data center management software
- Hands-on experience with server installation and troubleshooting
- Experience with scripting or automation tools for network management.
SKILLS/ABILITIES:
- Strong organizational skills, interpersonal skills and a positive attitude
- Strong verbal and written communication skills
- Strong problem-solving abilities
- Willingness to work flexible hours, including on-call shifts, to address critical issues
- Great multi-tasking abilities and attention to detail.
