As a L1, they will perform following tasks:
- SRM: create & evaluate your suppliers
- Sourcing: running an RFx and selecting your suppliers
- Contracts: getting your contract process under control
- P2P: purchasing and monitoring your costs
- Users: creation, profiles & give users the right accesses
- Reporting: Maintain standard reports to monitor the activities
- As a L2, they will perform following tasks:
- User Management: adjust user profiles, load users and manage them
- Administration: handle notifications, alerts and logs. Adjust Master Data
- Design Mode: change texts, add and move fields, make fields visible, mandatory or read-only based on business rules.
- Workflows: create and adjust validation workflows, define approvers, escalations
- Capture configurations
- Get configurations delivered to Test & Productions
- Secure your delivery process
- Manage Catalogs, Purchase Requisitions, Orders, Deliveries, Invoices
- Manage budgets, allocations and taxes
- Manage Sourcing Projects, Contracts Authoring, Contract Lifecycle, Auctions
- Use advanced Sourcing options for building the RFx and Award Scenarios that fit the needs
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- Other than Above, Consultant will perform following tasks:
- Providing technical support across the company through various channels such as phone, E-mail, or in-person.
- Accurately identify and diagnose technical problems reported by users. This may involve asking probing questions to understand the issue fully.
- Develop and implement solutions to resolve technical issues. This may include providing step-by-step instructions, troubleshooting guides, or remotely accessing systems to fix problems.
- The onsite support shall escalate to Ivalua If a technical issue cannot be resolved at the initial level, while providing all necessary information.
- Use remote desktop tools and technologies to assist users in resolving technical issues on their devices or systems.
- Offer training to users to help them understand and use the product or service effectively, reducing the likelihood of recurring issues.
- Gather feedback from users about their experiences with support services and convey this feed-back to Procurement Team for continuous improvement.
- Ensure that support interactions meet established quality standards and follow company guide-lines for professionalism and customer service.
- Keep up with industry trends, new technologies, and updates to the products or services you sup-port.
- Efficiently manage time and prioritize support requests to meet service-level agreements (SLAs) and customer expectations.
- Strive for high levels of user satisfaction by resolving issues promptly and professionally.
- Prepare and present reports on support ticket trends, common issues, and customer feedback to management for decision-making.
- Ensure compliance with company policies, data protection regulations, and security protocols when handling customer information and systems.
- Engage in ongoing training and self-improvement to stay current with the latest technologies and best practices in technical support.
- To liaise directly with Ivalua technical Teams
- skills
