JOB CONTROLLER (Automobile Maintenance)
Responsibilities:
- Ensure efficient utilization of materials, equipment, and labor in the workshop to ensure that services and repairs are carried out to the highest quality standards.
- Monitor the progress of jobs in the workshop and promptly inform the service reception of any delays or issues.
- Implement and supervise the daily checklist for the workshop, ensuring adherence to 5S principles.
- Ensure fair allocation of jobs to technicians, mechanics, and supervisors, maintaining adequate staffing levels to achieve workshop objectives.
- Maximize the utilization of equipment and labor to achieve high productivity output.
- Develop strategies to improve productivity in alignment with the growth plan.
- Maintain a clean, well-organized, and aesthetically pleasing workshop to achieve the highest standards of workshop presentation.
- Collaborate closely with service department personnel to ensure the highest levels of customer satisfaction.
- Identify the training and development needs of workshop personnel in consultation with the process controller.
- Ensure the accurate and timely completion of technicians daily service time records.
- Undertake all other tasks and responsibilities as requested by the process controller and technical manager.
- Prepare daily reports on technician efficiency, highlighting slow and fast performers.
- Identify employees not working in accordance with standard operating procedures (SOPs) and job descriptions and report them to management.
Key Competencies:
- Strong organizational and time management skills
- Excellent communication and interpersonal skills
- Ability to prioritize and multitask effectively
- Problem-solving and critical thinking skills
- Leadership and team management abilities
- Knowledge of workshop operations and maintenance procedures
- Understanding of 5S principles for workspace organization
- Ability to analyze data and identify areas for improvement
- Attention to detail and accuracy in record-keeping
- Proficiency in reporting and documentation
Customer Service Focus:
- Approach every situation with a desire to understand and meet customer needs
- Listen actively and communicate clearly and effectively
- Build relationships with customers through every interaction
- Take responsibility for ensuring that all customer needs are met
Experience:
- Proficient in computer skills, including Windows and spreadsheets
- Proven track record as a job controller
- At least two years of experience in an automotive workshop as a job controller
Education:
- Bachelor's degree in automotive engineering, mechanical engineering, or a related technical field, or a diploma in automotive engineering
