Job Description
Exempt, Grade 16
Sales Incentive Program (SIP) eligible
General Scope
Highly focused on customer account management and ongoing service, support and sales development with respective accounts in a defined geography and sector(s) for Professional. This position primarily focuses on service
and selling (additional products, tools and services) to existing accounts with an additional emphasis on new account acquisition. This position will provide service by troubleshooting and offering technical guidance by
identifying corrective actions, solving product or application problems, implementing appropriate product applications, and solving other issues impacting customer accounts. This is a direct, customer-facing sales role with
responsibility to retain existing revenues and close new revenue opportunities with both existing and new customers.
Knowledge
Requires extensive knowledge in specialized functions. A wide and comprehensive acquaintance with, and understanding of, both general and specific aspects and the technical phases of the job and their practical application to complex problems and situations ordinarily encountered.
Job Complexity
Usually works without established procedures, performing a wide variety of nonstandard complex tasks using advanced techniques and requiring extensive knowledge of discipline. Analyzes requirements for special projects and recommends methods and processes to accomplish. Supports the design/development of new or modified equipment or methods/systems for improved performance through analysis and check-out. Evaluates and resolves calibrating and troubleshooting problems. Leads and mentors others and lower level employees, may assign work and schedule work flow.
