Key Account Manager (Customer Service Executive)

Job description

Opportunity to work with Tagway RFID a leading technology solutions company based out of UAE that provides solutions to Jewelry, Retail, Asset and Hospitality industry.

• Responsibilities and Duties*

Responsibilities

· Responsible for managing the sales revenue and relationship with a set of client accounts

• Calling US customers generating leads and working according to US timing

· Acquiring a thorough understanding of key customer needs and requirements

· Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives

· Contribute in sustaining and growing business to achieve long-term success

· Ensure the correct products and services are delivered to customers in a timely manner

· Serve as the link of communication between key customers and internal teams

· Resolve any issues and problems faced by customers and deal with complaints to maintain trust

· Play an integral part in generating new sales that will turn into long-lasting relationships

· Conduct onsite training for customers

· Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

· Coordination and follow up with cross-functional teams within, for growth and relationship

management of existing business

Attributes that will help you succeed at TAGIT

· Service-oriented ready to go the extra mile for their clients

· Strategic understands the big picture

· Process driven understands how following a process leads to easy work practice

· Proactive doesnt wait to take action, is in charge

· Responsible takes responsibility for actions and outcomes; is accountable to the other

· Good communicator writes and speaks for impact; confirms that the other side has the same understanding

· Is prepared doesnt get hit with surprises; does the preparation work that others skip

· Great listener active listener, makes sure the other side is heard

· A closer knows when to ask for the business; isnt afraid to discuss value or money

· Forward looking doesnt just look in the rear-view mirror; always asks whats next

· Fact-based based in reality; knows that hope is not a strategy

· Fearless takes the knocks; willing to have the tough conversations

· Team Player looks out for the team; collaborative

· Good Negotiator looks for the win/win in every situation; grows the pie

· Authentic comfortable with their true self

· Trustworthy earns and deserves the trust of customers and colleagues

· Problem Solver hustles to find a solution; willing to roll up sleeves to get the job done

Qualifications and Skills

Requirements

- Good communication skill in english

- ready to work in US shift

· Between 2-5 years of previous experience in B2B account management or retail store manager or service team leads preferred

· Experience in sales and providing solutions based on customer needs

· Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels

· Excellent organizational skills

· Ability in problem-solving and negotiation

· Strong business acumen in a must

· Focused and possess sales mindset

· Intelligent, enthusiastic and self-motivation driven

Demonstrates high ethical value

Job Types: Full-time, Commission, Permanent

Pay: AED1,

• 54 - AED5,000.00 per month