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Summary:
As a Key Account Manager in a company within our network, you will be responsible for building and maintaining strong relationships with our key clients. Your primary focus will be to understand their business needs, develop strategic account plans, and drive growth and revenue by effectively promoting our products or services. This role requires exceptional communication and negotiation skills, a customer-centric approach, and the ability to collaborate with cross-functional teams to ensure customer satisfaction and business success.
Key Responsibilities
- Key Account Management: Build strong relationships with key clients, serving as the main point of contact.
- Sales and Strategy: Achieve targets, develop strategic plans, and identify new business opportunities.
- Customer Success and Analysis: Monitor satisfaction, conduct needs assessments, and provide insights for product development.
Qualifications
- Bachelor's degree in business, marketing, or a related field. An MBA or equivalent qualification is a plus.
- Minimum of 5 years of experience in key account management, sales, or a related field. Experience in B2B sales is preferred.
- C1/C2 English proficiency
- Solid understanding of the industry landscape and market dynamics relevant to the organization. Knowledge of the key clients industries is a plus.
- Exceptional interpersonal and relationship-building skills. Ability to establish trust, credibility, and rapport with clients at various organizational levels.
- Excellent verbal and written communication skills. Strong negotiation abilities to drive win-win outcomes for the company and the client.
- Ability to think strategically and develop long-term account plans aligned with client objectives and organizational goals.
- Strong analytical skills to assess customer needs, identify trends, and interpret data to make informed decisions. Proficiency in using CRM systems and sales analytics tools.
- Demonstrated customer-centric mindset with a deep understanding of delivering exceptional customer experiences. Ability to anticipate and respond to customer needs proactively.
- Track record of achieving and exceeding sales targets and revenue goals. Strong business acumen with a focus on driving business growth and profitability.
- Ability to work effectively in a cross-functional team environment. Collaborate with internal stakeholders to ensure customer success and satisfaction.
