TruKKer is one of the most successful and well-funded Logitech startups of the EMEA Region with 700+ employees and our presence in eleven countries of operation (KSA, UAE, India, Egypt, Bahrain, Jordan, Oman, Turkey, Poland, Kazakhstan & China) grown aggressively.
Since our inception in 2016, we have grown aggressively and have 60,000 trucks inducted on our platform, catering to 1,000+ enterprise clients seamlessly with an annual revenue of 140 million USD. With our business proposition, we bring smiles onto the faces of 1,600 drivers daily.
We have made a long-lasting impact on the ecosystem in innovative and exciting work, workplace & workforce practices. Today, every employee at TruKKer is not only the brand ambassador of the company but is also the partner in the IPO journey.
We are awarded & showcased in various forums in EMEA Region and chosen by the Saudi Startup forum as a Unicorn Company. Our CEO's hustle & contribution was captured on the cover page of Forbes magazine.
With our dedicated Human Capital initiatives, we have been awarded & acknowledge globally:
- We received the coveted GREAT PLACE TO WORK CERTFICATION for four countries KSA, UAE, OMAN & TURKEY.
- We also got BEST WORKPLACES Award for TruKKer Arabia.
- DISPERZ one of the leading Training & Development platform awarded us as Top Innovative L&D Strategy.
- Economic Times, the second largest business newspaper & media platform awarded us for Exceptional Employee Experience Award.
- We won CULTIMATE's BEST EMPLOYER BRAND AWARD
All these awards define TruKKer as a startup with REAL HUSTLE and complement our People Oriented Culture and commitment for Workplace Excellence.
Our Vision: To be the most reliable partner in the freight ecosystem powered by technology & sustainability.
Our Mission: To provide cost-efficient freight solutions by organizing and digitizing the fragmented ecosystem.
Our Values:
- Carry TruKKer's Passion and Hunger in Heart.
- Always Keeping the customer first.
- Respect for accountability.
- Honor diversity and inclusion.
- Always being cost-effective.
- Hustle with honesty.
What we have for you on board.
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and fast-growing industry.
- Play a key role in shaping the success of the company in the Middle East region.
- Continuous learning and development opportunities. Gain direct mentorship from visionary C-suite leaders in our dynamic environment.
- Embark on our thrilling IPO journey, shaping the future of Logistics.
- Diverse and inclusive work environment.
Role Overview
The Key Account Manager (KAM) will manage and grow key client relationships within the logistics and transportation sector, aiming for excellence in service delivery, revenue growth, and operational efficiency. The KAM will work cross-functionally to streamline processes, aligning the company as the preferred logistics provider in the Middle East region.
Key Responsibilities
Account Management & Growth
- Cultivate long-term relationships with key accounts, acting as the primary contact for all client needs and inquiries.
- Develop account plans that drive growth, achieve sales targets, and maximize account potential by identifying and leveraging operational efficiencies.
- Identify cross-selling and up-selling opportunities within existing accounts to expand service usage and optimize logistics solutions.
Customer Satisfaction & Retention
- Regularly engage with clients to understand logistics needs, assess satisfaction, and implement timely solutions.
- Improve client retention by ensuring consistent service quality and by quickly addressing operational or service challenges that arise.
Operational Efficiency in Logistics Solutions
- Collaborate with internal teams, including operations, supply chain, and customer service, to deliver optimized and efficient logistics solutions.
- Proactively propose and implement efficiency improvements, including streamlined processes for route planning, inventory management, and resource allocation to reduce costs and improve turnaround time.
Sales & Revenue Management
- Develop and present tailored proposals and pricing that balance client needs with operational efficiency and company profitability goals.
- Track sales and revenue metrics for key accounts, with an emphasis on optimizing operations to enhance client satisfaction and profitability.
Market & Client Analysis
- Conduct market research on industry trends, competitor activities, and client challenges, using insights to improve account services and introduce more efficient logistics solutions.
- Leverage data analytics to optimize client service offerings and improve cost-effectiveness.
Strategic & Operational Planning
- Create long-term account strategies that incorporate efficiency targets and operational improvements.
- Align account objectives with company business goals, ensuring streamlined processes contribute to company-wide operational performance.
Contract & Financial Management
- Oversee client contracts, ensuring terms are adhered to and optimized for operational efficiency.
- Coordinate with finance for billing and payment cycles, implementing streamlined solutions for faster turnaround times.
Required Skills & Qualifications
- Education: Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field. MBA is a plus.
- Experience: 5-7 years in key account management, sales, or customer success, preferably in logistics or transportation.
- Technical Skills: Proficiency in CRM, Microsoft Office, and data analysis tools; experience with efficiency software is an advantage.
- Languages: Fluency in English is essential; proficiency in Arabic is preferred.
Key Competencies
- Communication & Negotiation: Strong verbal and written skills; ability to negotiate deals with an emphasis on efficiency.
- Customer Focus: Strong service orientation with an emphasis on operational efficiency for superior service delivery.
- Analytical & Problem-Solving: Skills to optimize complex logistics challenges and design efficient solutions.
- Organizational Efficiency: Ability to streamline operations, prioritize tasks, and manage multiple client needs.
- Data-Driven Approach: Use of data to drive operational improvements and reduce inefficiencies.
KPIs & Performance Metrics
- Revenue Growth: Achieving quarterly and annual revenue targets.
- Customer Satisfaction: High client satisfaction scores through efficient operations and excellent service delivery.
- Operational Efficiency: Demonstrated improvements in turnaround time, cost reductions, or process enhancements.
- Account Expansion: Successfully identifying and leveraging efficiency to expand account engagement.
- Retention Rate: High retention rate achieved through proactive and efficient service improvements.
