Lead Customer Service Representative

Company Description

Yanabea for Training and Development was founded in January 2017, and aims to improve performance, increase productivity, and promote professionalism through educational and training services and advisory solutions for both for-profit and non-profit business projects. Yanabea works closely with government institutions, business sectors, and individuals as a leading entity in providing innovative and creative solutions.

Role Description

This is a full-time on-site role for a Lead Customer Service Representative in Qesm El Maadi. The Lead Customer Service Representative will be responsible for overseeing the daily operations of the customer service department, managing a team of customer service representatives, and ensuring customer satisfaction. In addition, the Lead Customer Service Representative will be responsible for resolving customer disputes, handling complex customer issues, and identifying areas for improvement in the customer service process.

Qualifications

• Customer Service, Customer Experience, and Customer Satisfaction skills
• Experience in managing a team of Customer Service Representatives
• Ability to resolve complex customer issues and disputes
• Excellent communication and interpersonal skills
• Strong leadership and problem-solving skills
• Ability to work in a fast-paced environment
• Bachelor's degree in Business Administration or related field

Company Benefits

• Learning opportunities
• Opportunities to grow
• Advantageous package