Company Description
Accor Hotels & Resorts
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
Job Description
- Develops a training strategy for the hotel.
- Plan orientation trainings and deliver these training according to the plans.
- Supervises the development of the Annual Training Plan.
- Conducts follow-up studies of all completed training to evaluate and measure results.
- Modifies programs as needed.
- Develops effective training materials utilizing a variety of media.
- Develops trainer development programs and coach others involved in training efforts, providing effective growth and development opportunities.
- Displays leadership in guest hospitality and creates positive atmosphere for guest relations.
- Observes service behaviours of associates and provides feedback to individuals and/or managers.
- Monitors enrolment and attendance at training.
- Reviews comment cards and guest satisfaction results to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
Qualifications
- Education: Bachelor Degree in related field
- Experience: 4 years work experience in Training Department
- Foreign Language: Outstanding level of English
- Courses and Training: Prior attendance in courses and seminars in the field.
- Computer Literacy: Excellent computer skills
- Special Qualifications: Leader, adaptable, works under pressure, proactive, results driven, thoroughness, time management, communication proficient, analytical skills.
